Responsibilities: 

• Design, implement, and maintain secure CI/CD pipelines for automating deployment, configuration, and testing processes. 
• Own Helpshift production services and ensure complete monitoring coverage, troubleshoot and fix production issues. 
• Build a seamless zero-downtime process to upgrade our core infrastructure (ScyllaDB, Elasticsearch, Kafka, MongoDB, Redis)Move us to a region with no downtime. Build a cloud infrastructure that’ll be easy to move to a different cloud service provider. 
• Collaborate with development and operations teams to integrate security practices into the software development lifecycle. 
• Conduct regular security assessments, vulnerability scans, and penetration testing to identify and mitigate security risks. 
• Develop and maintain infrastructure as code (IaC) templates for provisioning and configuring cloud resources securely. 
• Monitor and respond to production incidents, including investigation, containment, and remediation activities. 
• Stay up-to-date with the latest security threats, vulnerabilities, and best practices, and make recommendations for continuous improvement. 
• You will play a pivotal role in ensuring the security, scalability, and reliability of our infrastructure and applications.  
• You will collaborate closely with cross-functional teams to implement security best practices throughout the development lifecycle, automate security processes, and enhance our overall DevSecOps capabilities. 
• Mentor Junior Team members 

Requirements

• Relevant experience of 5+ years and above. 
• In-depth knowledge of running/managing UNIX-like operating systems (we use Ubuntu). 
• Strong knowledge of networking protocols, security architectures, and identity and access management (IAM) principles. 
• Experience with containerisation technologies (e.g., Docker, Kubernetes) and securing containerised environments. 
• Experience in Designing and building solutions that are highly scalable, fault tolerant and cost-effective 
• Experience of various FOSS tools for monitoring, graphing, capacity planning, and logging. 
• Experience with IaaC tools like Ansible, Puppet, Terraform. 
• Experience with Cloud Computing platforms like Amazon AWS, Google Cloud Platform, Heroku. 
• Experience with managing NoSQL and RDBMS 
• Experience with queuing systems (Kafka, RabbitMQ) and Big data platforms (Hadoop) 
• Good programming skills with focus on scripting (Python, Shell, Perl). 
• Ability to analyse bottlenecks in architecture and quickly debug to reach resolution for issues 
• Have an automation mindset and ability to reason and work with complex systems. 
• Excellent communication and documentation skills 
• Quick learner and good mentor for junior team members