Delivery Senior Manager

Updated June 2026

About GiveDirectly

GiveDirectly (GD) provides cash grants directly to people living in extreme poverty. Since launching in 2011, GD has raised over $1B, delivered cash to more than 1.5 million recipients, launched operations in 15 countries, and continues to expand its reach across the Global South. GD has also grown the research base supporting unconditional cash with 20 randomized control trials from its programs, generating rigorous evidence across countries and contexts. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) has been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

Our culture is candid, analytical, agile, and non-hierarchical. Our global team of ~150, and country operations teams of ~650, together come from 21 different countries speaking 69 different languages. Team members bring experiences from the private sector, NGOs and government. From software engineers to seasoned humanitarian workers, former management consultants to public servants, researchers to field operations — it’s an incredible group of people.

Our values are central and deliberately opinionated. We genuinely center the people we serve in our decision making, and strive to build an ambitious, fast moving and high performing environment. We strongly encourage you to read through our values carefully, if they reflect how you like to work and energize you, this could be a great fit.

We work hard to create an environment in which all our team members can thrive, succeed and grow. We actively seek to recruit individuals from the communities we serve, and are constantly working to foster a workplace that supports diversity, and is truly inclusive in reality, not just intent. We support flexibility, take care of each other, have fun, and create professional growth opportunities.

We are proud to be an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

Location: Remote. We are unable to sponsor or take over sponsorship of employment visas in the U.S. or U.K. at this time.

About this role

GiveDirectly is scaling its emergency response operations to reach more people, faster, with cash in the wake of crises. As a Senior Manager on the Delivery team, you will play a key role in building team capacity, strengthening response systems, and ensuring GiveDirectly can deploy effectively at scale. You’ll mentor and develop Delivery Managers and surge roster members, contribute to the strategic direction of the team, and serve in assigned functional roles during responses. This role does not currently carry direct line management responsibility, though this may be added as the team scales.

Senior Managers should be able to:

• Understand and clearly communicate about the market/landscape and GiveDirectly’s value proposition in their domain and across domains
• Mentor teams and contribute to resource planning to develop individual members
• Oversee excellence in design and implementation, with a constant drive to improve, iterate, and learn

Reports to: Delivery Director

Level: Senior Manager

Travel Requirement: Must be able to deploy on short notice in response to an emergency. This role requires the ability to be on-call for up to 60% of the year, with on-call periods structured in 2–4 week rotations as needed.* This role incurs travel to potentially insecure areas.

*On-call status does not guarantee travel for the full duration of on-call rotation

What you’ll do

Support and develop high-performing teams

• Mentor and train Delivery Managers and surge roster members on response systems, tools, and operational best practices, building long-term capacity across the team
• Participate in the evaluation of the team’s learning opportunities and contribute to the professional development of individual team members with key performance indicators.
• Support quality assurance across responses, providing expertise and guidance to ensure consistent operational standards
• Contribute to the strategic vision and direction of the Delivery team, in coordination with the Delivery Director
• Support broader surge roster readiness, including onboarding and preparing internal and external surge staff for deployment

Strengthen response systems and capabilities

• Support steady-state work as assigned by the Delivery Director, including development of tools, protocols, and documentation
• Contribute to the development and continuous improvement of operational tools and protocols to accelerate readiness across a growing number of countries
• Conduct operational diligence and feasibility inputs for potential responses, in coordination with the Delivery Director
• Define, track, and report on operational efficiency metrics to support performance management and continuous improvement
• During responses, serve in an assigned functional role as directed by the Delivery Director

Support fundraising and external representation

• Translate field learnings and operational experience into inputs for donor proposals, updates, and campaign materials, in coordination with the Fundraising team
• Represent GiveDirectly at external and internal forums as assigned, including media engagements as necessary

Qualifications

• Alignment with GiveDirectly Values: exceptional alignment with values and an active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity.
• 5–7+ years of experience in a role focused on problem solving, team management, cross functionality collaboration and/or new business development. Prior humanitarian/emergency experience strongly preferred.
• 5+ years of experience working in difficult settings including low resource and high insecurity contexts. 
• 3-5+ years of experience providing direct mentoring or coaching to teams, with an ability to assess strength and opportunities for improvement as well as measure performance growth.
• Analytical problem solving: looks at problems with an analytical and iterative mindset, with a strong framework for prioritization and the ability to put structure and process to ambiguous problems.
• Strong project management skills and the ability to manage multiple workstreams, prioritize/explicitly deprioritize, and hold a high quality bar.
• Strong technical skills, including data analysis and ease with learning new third-party tech platforms and tools.
• Fundraising: Preference for candidates with a strong partnership and relationship management background.
• Strong communications skills: Skilled in speaking, writing, presenting, and negotiating across multiple stakeholders.
• Enthusiasm for fast-paced environments, which may lack pre-defined playbook for success and involve significant “learning by doing.” Comfort with ambiguity and building systems from scratch.

Nice to have:

• Fluent in a language other than English, especially French, Portuguese, Arabic, or other languages.

Compensation

At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to calculate what we believe to be competitive pay based on role, location, and cost of living. We also have a no negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy here.

Unless otherwise noted, the benefits stipend may be used to cover benefits or taken as additional taxable income.

United States

• Base Salary: $115,000
• Bonus at Target Performance: 10% (~$11,500, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be $13,455 in 2025)
• Estimated Total Compensation at Target: $126,500+
• Annual Benefits Stipend: $21,393

United Kingdom

• Base Salary: £73,900
• Bonus at Target Performance: 10% (~£7,390, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be £8,646 in 2025)
• Estimated Total Compensation at Target: £81,290+
• Annual Benefits Stipend: £2,760

Kenya

• Base Salary: $79,825
• Bonus at Target Performance: 10% (~$7,983, with potential for upside. For reference, with the organization's current performance multiplier, this amount would be $9,340 in 2025)
• Estimated Total Compensation at Target: $87,808+
• Annual Benefits Stipend: $8,453

This role is fully remote, so if you are not based in the US, UK or Kenya, we will share an estimated salary benchmark for the country you are based in during the hiring process. 

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