About this Data Operations Associate role at Thetrevorproject
About Trevor:
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.
Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:
Heart - We care deeply and commit to do what matters
Integrity - We build trust through our words and actions
Community - Together, we are an unstoppable force for good
Belonging - We serve as allies to the mission, and to each other
Progress - We continually move onward and upward
Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.
Role: Data Operations Associate
Location: This role will be remote in the continental United States, Alaska, or Hawaii
Reports to: Donor Systems Manager
Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role
Classification: Nonexempt Full Time
Union Role? Yes
Starting Salary Range: $30/hr - $31/hr
Summary:
This role will be a key technical resource supporting The Trevor Project's donor systems and revenue channels. The Data Operations Associate is responsible for the health, integrity, and flow of fundraising data, primarily through maintaining data synchronization processes, developing reporting, and managing third-party integrations essential for revenue operations. This position ensures accurate and timely data is available to inform fundraising strategy and donor relations.
Roles and Responsibilities:
Manage and execute data syncs and ETL (Extract, Transform, Load) processes between the primary CRM (e.g., Salesforce) and various third-party revenue channels, ensuring data consistency and accuracy (DSAI, Direct Mail, NCOA)
Develop, maintain, and execute reports and data extracts to support finance, development, and marketing teams for reconciliation, campaign analysis, and list generation.
Be the main point of contact for data requests from the advancement team and channel leaders.
Provide first-line technical troubleshooting and resolution for data integrity issues, system errors, and integration failures across donor systems.
Handle duplicate merges, regular data updates and answering basic system questions.
Configure efficient ways to batch data into Salesforce when integration is not possible or to disaggregate third party data flows.
Administer and configure donor-facing technology platforms and internal CRM settings (e.g., user profiles, custom objects, validation rules) in partnership with the development and technology teams.
Work closely with revenue teams and marketing and content on all systems support.
Maintain comprehensive documentation of all data flows, system integrations, reporting processes, and data quality standards.
Work, communicate, and collaborate effectively with others
Demonstrate attention to detail and accuracy in all work
Demonstrate a commitment to fostering and maintaining an environment of belonging
Minimum Qualifications:
Proficiency in:
Administration and data management of a major CRM platform (e.g., Salesforce NPSP, Raiser’s Edge, Dynamics).
Working with data querying languages or tools (e.g., SQL, SOQL, or advanced Excel/Google Sheets functions) for data extraction and manipulation.
Experience with data integration or ETL tools (e.g., Mulesoft, Zapier, Informatica) to connect disparate systems.
Spoken and written English
Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
