The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As an Operations Excellence Analyst, you will take on a key responsibility in supporting the day-to-day operations of our production facilities by assisting with data analysis, process improvement, and system support. Working as part of the Operational Excellence team, the role helps ensure that our operational sites run efficiently and safely, while building foundational knowledge in Production Control Systems, procedures, and standards, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Own weekly customer error reporting across all brands, including compiling, validating and recategorising reported errors.
• Complete error recats and root cause analysis to identify trends, key drivers and recurring issues.
• Perform ad hoc data analysis to support operational investigations, performance reviews and continuous improvement initiatives.
• Build, maintain and improve dashboards and recurring reports for customer errors, operational performance and site KPIs.
• Prepare and share weekly and ad hoc reporting with relevant stakeholders, ensuring outputs are accurate, clear and actionable.
• Participate in team initiatives aimed at improving production performance and site KPIs.
• Help prepare and maintain reporting files, trackers, dashboards, documentation and SOPs to support operational processes.
• Provide support to more senior team members in project activities (e.g. data collection, testing, user training).
• Collaborate effectively with site teams and technical stakeholders, including escalating uncertainty or roadblocks.
• Work independently on defined tasks within agreed timelines and proactively seek feedback when needed.
• Ensure adherence to HUNGRY values.

What you’ll bring

• Education: Bachelor’s degree in Business Administration, Operations, or a related analytical field (or equivalent practical experience).
• Experience: 2years of experience in an operational, administrative, or data-driven role. Experience working with cross-functional teams or in a fast-paced production environment is a strong plus.
• Data Management & Analysis: Proven ability to extract, aggregate, and keep data updated across multiple system sources. Ability to use AI tools (e.g. Gemini, Claude,) responsibly to improve productivity while validating outputs and applying critical thinking.
• Database & Spreadsheet Proficiency: Intermediate data analysis skills using Google Sheets and Microsoft Excel (e.g., managing tables, templates, and basic data manipulation).
• Root Cause Analysis: Strong problem-solving skills with the ability to analyze errors and trace them back to their root cause using raw database information.
• Reporting: Experience gathering data from varied sources to create clear weekly and monthly performance reports based on established templates.
• Process Adherence: Strict commitment to maintaining operations by following established organizational policies, Standard Operating Procedures (SOPs), and guidelines.
• Data Integrity & Confidentiality: High attention to detail to ensure data accuracy, proper information flow to stakeholders, and the protection of confidential operational data.
• Adaptability & Collaboration: A proactive team player who communicates data issues early, collaborates effectively to support team goals, and comfortably adapts to changing business requirements.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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