About the Team & Impact

Join IBM Consulting’s dynamic team supporting a major client in the Chemical & Petroleum sector. You’ll play a key role in maintaining and enhancing Microsoft Dynamics 365 Finance & Operations systems to ensure smooth business operations and data integrity.

Responsibilities

• Support and maintain D365 Finance & Operations modules
• Perform administrative tasks and system configurations
• Troubleshoot and resolve technical issues across GL, AP, AR, and reporting
• Collaborate with end users and IT teams to correct data and system errors
• Recommend process and system improvements to prevent recurring issues
• Document resolutions and maintain support logs
• Ensure system integrations function effectively for retail operations
• Participate in testing and validation of fixes and enhancements
• Provide technical input for enterprise structure configurations
• Monitor system performance and suggest optimizations
• Assist with reporting and analytics setup
• Follow compliance and data governance standards

Skill

Years of Experience

Level of Experience

Details / Examples
(please explain your proficiency, provide technical details and/or examples)

5+ years experience with Microsoft Dynamics 365 Finance & Operations

Deep knowledge of GL, AP, AR, reporting, and enterprise structures

Proven ability to troubleshoot and resolve system issues

Experience supporting large-scale retail or enterprise environments

Strong documentation and communication skills

Ability to work independently and remotely

Familiarity with administrative-level D365 tasks

Nice-to-Have - Experience with system integrations in retail or ERP environments

Nice-to-Have - Exposure to Power Platform or Azure services

Nice-to-Have - Knowledge of Canadian business compliance standards

Nice-to-Have - Experience working in consulting or client-facing roles

Tools/Tech

• Microsoft Dynamics 365 Finance & Operations
• Reporting tools (Power BI, SSRS, etc.)
• Integration platforms (if applicable)