The D365 & Power Platform Delivery Manager will be responsible for the project management and delivery of the technology components of Vista related and other company-wide projects relating to the Enterprise applications area.

In addition, the D365 & Power Platform Delivery Manager will also be responsible for delivery of other initiatives from time to time.

Role tasks & Responsibilities:

• Responsible for delivery of Enterprise Applications Vista related projects. Accountable for managing the scope, schedule, budget, quality and risks associated with the delivery
• Work with Head of Applications to oversee/manage the roadmap relating to various products as part of the Enterprise Applications Portfolio which are prioritised
• Liaise with key stakeholders and provide regular updates as part of the Project or Roadmap delivery. Build strong relationships with key business and technology stakeholders
• Deliver projects and roadmaps in line with the Control Risks project delivery methodology, in conjunction with vendor teams/solution as applicable
• Hold Third Parties into account for effective delivery of the solution / components of the solution as applicable
• Ensure all Enterprise Applications workstreams that are part of a Company-wide or Vista initiatives are delivered according to agreed plan
• Ensure risks and issues are raised to Project Leadership team through the appropriate governance for Vista and other company wide or ETS wide projects
• Operate in a proactive manner to unblock blockers or smooth path of successful delivery
• Provide leadership and motivation to project team members throughout the project lifecycle and confer with project staff to outline work plan.
• Manages deliverable estimation process, resource allocation and efficient utilization; negotiates resource conflicts with other project managers or resources managers as appropriate.
• Reports accurate status and process delivery monitoring through the phases of the Solution Delivery Management process
• Provide effective day-to-day delivery management of multiple Enterprise Applications related projects and roadmaps, including liaising with third parties as applicable
• Ensure Architecture and impact on other areas are considered as part of the overall solution
• Ensure Information Security, Service Transition, Infrastructure components and Disaster Recovery (as applicable) are built into the solutions before these are deployed into active service
• Develop or update the Application Support model to ensure that there are adequate SLAs in place to support the operation of the Service in Production
• Ensure that all technical and operational documentation associated with the Vista Projects in the Enterprise Applications area are delivered and accepted
• Ensure any warranty/hyper-care period of a new solution is clearly defined and executed with defined RACI covering Control Risks and Third-party responsibilities
• Deliver other initiatives from time to time as required which are prioritised
• Periodically, and when required, undertake business analysis to support the evaluation and potential delivery of EA projects

Requirements

Essential

• Demonstrates experience in the project management and the integration of 3rd party applications into an enterprise ERP or CRM platform, preferably D365 suite
• Demonstrate the experience to manage the cloud development environments and infrastructure
• Demonstrate good vendor management and hold the vendors / third party partners into account for delivery of the solution
• Ability to lead and motivate others; demonstrating empathy and knowledge of personality types
• Good experience with formal project management methodologies and planning tools (Agile, Waterfall and Hybrid)
• Demonstrate sensitivity to working in a global partnership or similar organisation and to interacting with senior leadership
• Exceptional verbal and written communication skills
• Expertise in setting and managing customer expectations

• Effective influencing and negotiating skills in an environment where this role may not directly control resources
• Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence
• Good understanding of current and emerging technologies and how other enterprises are employing them
• Extensive experience dealing with Third party SIs and vendors.
• Ideally, 5+ years of demonstrated experience managing a high-performing, cohesive team.

Desirable

• Knowledge or experience with the D365 suite and/or Power Platform
• Qualification and/or experience in formal project management methodologies
• Experience implementing AI solutions
• Business Process Analysis experience