About this Customer Support Specialist role at Elorus
About Elorus
Elorus delivers cutting-edge online financial management solutions designed for project-driven teams and small businesses around the world. Our all-in-one invoicing, time tracking, and expense management platform is trusted by thousands of users across diverse industries.
With over a decade of experience, we combine the reliability of a mature company with the drive for continuous innovation. We're a team of passionate professionals committed to building great software and delivering exceptional service.
About This Position
Elorus provides free support to all users, regardless of their subscription. We believe a software service is only as good as the support it delivers. Our support team strives to offer users the best experience possible.
We are looking for a Customer Support Specialist with a passion for understanding customer needs and helping them make the most of our platform. The role involves taking ownership of issues and seeing them through to resolution—enhancing Elorus’ reputation for exceptional customer service.
What You’ll Do
- Answer user questions and resolve issues via chat, email, or phone.
- Create, organize, and publish support content (guides, FAQs, best practices).
- Document problem areas to support collaboration with the product team.
- Explain product updates and improvements to users.
Requirements
- 2+ years of experience as a Customer Support Specialist or similar role.
- Passionate & empathetic: Able to understand and relate to small business users.
- Always striving for more: Committed to improving the user experience and growing product knowledge.
- Advanced problem solvers: Creative in addressing unconventional or complex questions.
- Excellent verbal and written communication skills in English and Greek.
- Strong IT knowledge: Able to quickly grasp technology and apply learning to tasks.
Preferred Qualifications
- Domain expertise in Finance, Business, or FinTech.
- Experience in accountancy or management, with knowledge of accounting principles.
- Strong understanding and passion for technology.
- Eagerness to learn and grow in a collaborative environment.
Benefits
- Competitive compensation based on experience.
- Fixed monthly meal allowances.
- Private health insurance.
- Hybrid work model (on-site & remote).
- Access to the latest tools and continuous learning opportunities.
- A modern and supportive workplace culture.
