Jobs Companies Hive Learning Customer Success Manager (U.S.)

About this Customer Success Manager (U.S.) role at Hive Learning

Hive Learning · USA

Degree: Bachelor’s degree required

Experience: 3–5 years in SaaS CS or Account Management

 

Responsibilities:

 Lead onboarding for new U.S. clients

 Conduct quarterly business reviews

 Train sales teams on Hive Perform

 Drive usage and ensure >90% retention

 Identify expansion opportunities

 Serve as senior contact for U.S. customers

 Provide technical and strategic support

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About Hive Learning

Founded in 2013, Hive Learning has delivered over 20,000 deployments for some of the world’s largest, most traditional and most forward-thinking organisations, generating over 79 million peer learning interactions in 146 countries in the last three years alone. Today, Hive Learning combines our proven methodology with Gen AI, helping organisations upskill talent at scale by delivering courses adaptable for any audience on any skill all whilst tailored to business needs.

Our Values

Experts but not always right

At Hive Learning, we value expertise but understand that perfection is elusive. We actively seek feedback and continuously improve, realizing that listening to our customers and respecting diverse ideas lead to success. Data guides our decisions, ensuring we learn and evolve, always striving to provide the best solutions.

Substance before "sizzle"

Our humility and focus on impact set us apart. Egos have no place here; we deliver on promises and value each other's time. We practice what we preach, prioritizing substance over hype, always ensuring our actions match our words.

Caring & courageous

Relationships are paramount at Hive Learning. We're approachable, honest, and supportive, embracing feedback as a means to grow. As proactive problem solvers, we thrive in discomfort, facing challenges head-on to achieve meaningful results.

Evergreen entrepreneurs

We operate with autonomy, embracing ambiguity as an opportunity for growth. We champion innovation, test ideas, and recognize when "good enough" is better than perfect. Our commitment to continuous learning and innovation drives us forward, ensuring we never stop evolving.

 

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