About this Customer Success Manager - Benelux role at SurePay
SurePay · Hybrid · Utrecht
Customer Success Manager | SurePay
Location: Hybrid from Utrecht | FinTech | SaaS | Benelux Banking Focus
Why join SurePay now?
Location: Hybrid from Utrecht | FinTech | SaaS | Benelux Banking Focus
Why join SurePay now?
We're the people behind IBAN-Name Check, the green check mark you see in banking apps across Europe confirming your payment is going to the right person. Trusted by over 200 banks and 300+ corporates, we've already processed 10 billion checks and counting.
Now we're growing across Europe, and we're looking for an experienced Customer Success Manager to take ownership of strategic banking relationships across the Benelux.
The Opportunity
As Customer Success Manager, you'll be the face of SurePay for strategic banking clients across the Benelux. These are mature, long-term partnerships, not quick-turnaround accounts, and they demand someone who can hold their own in technical and operational conversations while thinking strategically about where each relationship is heading.
This isn't a cold start. You'll be stepping into established relationships where the conversations are already happening. You'll have a soft landing with support from Account Directors and an experienced Benelux team. Your job is to deepen adoption, keep our most important clients successful, and grow the accounts you own.
You'll work closely with product, sales, and data teams to translate client feedback into solutions, and you'll drive commercial growth through transactional upgrades and upsell. You will be in close partnership with the Account Directors who lead renewals and overall account strategy.
This is a hands-on, visible role with room to grow into senior customer success or technical leadership.
What you'll do
- Own a portfolio of strategic banking accounts across the Benelux, ensuring successful adoption, retention, and growth by proactively managing the customer lifecycle
- Build trust and act as a strategic, long-term partner for banking clients
- Handle deep technical and operational questions confidently, especially regarding our API (our banking clients require detail, and you must speak their language)
- Collaborate with product and sales teams to shape new features based on client feedback
- Identify and drive upsell opportunities through transactional upgrades, working hand-in-hand with account directors on overall account strategy
- Contribute to RFPs and due diligence processes
- Work closely with data to provide insights that help customers grow
- Lead projects or improvements when you see opportunities to make things better
What we're looking for
- Solid mid-level experience in customer success, account management, or client-facing roles in SaaS or tech. You should be able to get up to speed quickly and operate independently within a team structure
- Experience with banking or similar enterprises is essential. You understand complex, regulated client environments and ideally bring some knowledge of banking technology and compliance
- Genuine technical fluency. You're comfortable with APIs and able to handle detailed operational questions or you learn technology fast enough that it won't slow you down
- Fluent English plus Dutch or French
- A commercially aware mindset. You spot growth opportunities and act on them, while working collaboratively within the wider account team rather than going it alone
- A natural team player who's proactive, detail-oriented, and curious. You'll be joining established account teams, so sharing ownership comes naturally to you
- Flexible, resilient, and comfortable in a scale-up where things move fast
- Already based in the Netherlands. This is a hybrid role from Utrecht and we're not able to support relocation at this time.
What you'll get
- Quarterly commission with no cap.
- Clear, achievable growth targets
- 8% holiday allowance and 8% personal benefit budget to use on salary, training, or time off
- 25 holidays plus flexible working hours and a hybrid set-up
- MacBook Pro, iPhone, and anything else you need for your role
- Travel costs covered, including an NS Business Card
- A pension plan for your future
- A flat, open culture where your ideas are heard and your growth is supported
- Regular Friday drinks, team events, and an awesome quarterly company meetup
Our values
- We care: We are a supportive employer and understand that health, family and safety is what really matters
- Build Together: We believe in teamwork and strive towards the best results together with employees and customers
- Think Forward: We are frontrunners and are on top of our game
- Be Responsible: We all contribute to reaching our mission of reducing fraud and misdirected payments, leading to a positive impact on society
Ready to grow with us?
This role is about more than keeping clients happy. It's about becoming a trusted partner to some of the biggest banks in the Benelux. If you're technically sharp, commercially aware, and ready to make an impact, we'd love to hear from you.
Apply now or reach out to chat.
About SurePay
- Founded in 2016
- ± 130 employees
- ±30 nationalities
- Flat organisation and no hierarchy
SurePay makes payments easier, more personal and even more secure. We are a fast-growing FinTech SaaS company and have secured our Series A funding in September 2021. SurePay stems from an innovation program of Rabobank, started in July 2016 and has been an independent BV since the beginning of 2020. SurePay is backed by two leading investors: Rabo Investments and Carlyle Europe Technology Partners. Both are highly experienced in scaling international B2B SaaS and FinTech companies. Their support reinforces SurePay’s mission to prevent payment fraud globally and accelerate our international growth.
SurePay's core values are; We Care, Build Together, Think Forward and Be Responsible. These core values are the driver's of our culture and can be seen as guidelines on our beliefs and behaviour. It defines what we find important as a company and the way we work together everyday.
- We Care: We are a supportive employer and understand that health, family and safety is what really matters. We care about our employees, customers, partners and end-users. Therefore we value creating a safe workspace where everybody can be their authentic self and where we, together, work on the same mission to provide safer payments.
- Build Together: We believe in teamwork and strive towards the best results together with employees and customers. Our diversity, both personal and professional, is one of our key strengths.
- Think Forward: We are frontrunners and are on top of our game. Our customers can rely on innovative solutions to service their current and future needs. With a problem solving mindset, we anticipate challenges and adapt to a fast changing environment.
- Be Responsible: We all contribute to reaching our mission of reducing fraud and misdirected payments, leading to a positive impact on society. We take responsibility, show ownership and make honest decisions.
More information
More information?
careers@surepay.nl
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