About this Customer Success Manager role at Huzzle
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a valued, long-term member of their team.
Job Summary
We are hiring a highly proactive and strategic Customer Success Manager (CSM) to manage and grow a portfolio of B2B clients. This is a client-facing role focused on driving campaign performance, optimizing outbound strategies, and building long-term partnerships.
You will act as the bridge between clients and campaign execution—owning results, improving performance, and ensuring consistent delivery of high-quality leads.
Key Responsibilities
- Act as the primary point of contact for 30–40 B2B clients
- Build strong, long-term client relationships based on trust, transparency, and performance
- Lead regular client check-ins to review results, gather feedback, and align on strategy
- Develop a deep understanding of each client’s business model, ICP, and lead generation goals
- Design and execute outbound cold email campaigns aligned with client objectives
- Write compelling, high-converting cold email copy
- Segment target audiences to maximize campaign relevance and performance
- Monitor deliverability, inboxing, and campaign health
- Apply best practices to minimize bounce rates and avoid spam filters
- Analyze campaign performance and identify optimization opportunities
- Continuously improve campaigns through A/B testing and iteration
- Refresh messaging to prevent audience fatigue
- Proactively identify and resolve issues before escalation
- Drive client satisfaction, retention, and referrals
- Represent the company with professionalism and commercial awareness
Requirements
- Proven experience in lead generation
- Proven experience in outbound sales
- Hands-on experience with cold email, LinkedIn outreach, or cold calling
- Strong understanding of B2B sales funnels and lead generation strategies
- Experience managing multiple clients or accounts simultaneously
- Excellent communication and client management skills
- Strong analytical thinking and problem-solving abilities
- Comfortable working in a fast-paced startup environment
- Technical Tools Experience (Preferred): Airtable, Smartlead, Instantly, Apollo, Clay
Nice to Have
- Experience working in a B2B lead generation agency
- Background in managing high-volume client portfolios
- Advanced knowledge of email deliverability and outbound infrastructure
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
