About this Customer Success AI Architect role at Saviynt
Saviynt · Remote US
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
This role operates at the center of the Customer Office, Enterprise Systems, Data, and Organizational Change. You will lead the architecture and evolution of Gainsight and related GTM platforms, building scalable processes, strong data foundations, intelligent automation, and measurable business impact. This position reports to the Director of Business Systems Operations.
We're seeking a highly technical, innovative, and forward-thinking CS AI Architect to lead the design and deployment of AI-driven capabilities across our CS tech stack. This is an individual contributor role responsible for embedding AI directly into Customer success workflows to enable smarter decision-making, automate manual processes, and improve execution across Customer Office teams. You'll act as both a builder and operator, translating a deep understanding of CS workflows into practical AI systems.
WHAT YOU WILL BE DOING
WHAT YOU BRING
SUCCESS METRICS
Benefits
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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