Jobs Companies Refloor Customer Service Representative (CSR)

About this Customer Service Representative (CSR) role at Refloor

Refloor · Onsite · Troy, Michigan, United States

Customer Service Representative (CSR)

You don’t know me… but I know you.

You’re not the type to sit around waiting for the day to end.

You like being busy. You like winning. And you get frustrated when your effort doesn’t actually matter.

That won’t be a problem here.

We’re looking for someone who can handle high call volume, stay sharp under pressure, and consistently turn conversations into booked appointments.

This is not a “figure it out yourself” role.
You’ll follow a proven system, get real coaching, and know exactly how you’re performing every day.

What you’ll do:

  • Handle inbound & outbound calls
  • Identify customer needs
  • Set qualified appointments with decision-makers
  • Track activity and follow a structured process

This is for you if you:

  • Are coachable and competitive
  • Don’t get discouraged by rejection
  • Want clear expectations and measurable results

Our Agents earn an average of $24-$26 per hour, with top performers routinely earning above $30/hr+, and we love weekly Spiffs/Contests to further enhance earning potential!

If you’re looking for an easy job—this isn’t it.

If you’re looking to perform, improve, and win—apply now, then come meet us!

Join us for our hiring event on Thursday, July 9th from 4-6pm. Bring your resume, dress for success, and come prepared to interview. We'll notify you of final decisions by the end of the week, and we're hiring for multiple positions.

 

Ready to apply to Refloor?
Apply to Refloor

How this Customer Support salary compares

This role pays $52,000/yrin line with the typical range for Customer Support roles.

$25,667 median $45,760 $75,339

Typical range $37,440–$57,750/yr, from 233 comparable Customer Support listings on JobsRadar (pay annualized to USD). See Customer Support salary insights →

About Refloor

Refloor makes getting new floors fast, easy, and hassle-free! We offer our customers flooring expertise, excellent service, and the guaranteed lowest price. Our mission is to floor our customers every step of the way, and we do this by driving a culture based on our RESPECT core values, which help people succeed and elevate. This is the foundation on which we are building America's most trusted flooring company.


See all jobs at Refloor →

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