📞 Customer Service Representative (Residential Home Services)

📍 Kansas City, KS
💲 $20–$24/hour
🏡 Hybrid Opportunity Available After Training | Saturdays Required

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?

Your Future Starts Here at Garage Pros!

At Garage Pros, we're more than just a garage door company—we're a close-knit team committed to delivering exceptional service while building rewarding careers. As part of the Guild Garage Group family of brands, we're growing quickly and looking for an experienced Customer Service Representative who can make an immediate impact.

If you've worked in a fast-paced residential home services environment and love helping customers while keeping operations running smoothly, we'd love to meet you.

What You'll Be Doing

You'll be the voice of Garage Pros, creating outstanding customer experiences while supporting our technicians and operations team. In this role, you will:

• Deliver exceptional customer service with professionalism, empathy, and urgency.

• Handle a high volume of inbound customer calls with confidence and efficiency.

• Schedule service appointments and coordinate technician routes.

• Communicate with customers via phone, email, and text regarding appointments and service updates.

• Work closely with technicians and office staff to ensure every customer receives outstanding service.

• Maintain accurate customer records, notes, and documentation.

• Resolve customer concerns while providing timely and effective solutions.

• Identify opportunities to recommend additional services that benefit our customers.

• Learn our services and become a trusted resource for customers and teammates alike.

What We're Looking For

This is not an entry-level customer service role. We are seeking an experienced professional who understands the pace and expectations of residential home services.

Required Qualifications

• 2+ years of Customer Service experience in residential home services required, such as:

  • Garage Doors

  • Plumbing

  • HVAC

  • Electrical

  • Roofing

  • Solar

  • Pest Control

  • Restoration

  • Similar residential service industries

• Experience handling a high volume of inbound calls while delivering exceptional customer service.

• Strong communication, multitasking, and problem-solving skills.

• Excellent organizational and time management abilities.

• Comfortable learning new software and technology.

• ServiceTitan experience is highly preferred.

• High school diploma or equivalent.

Schedule

• Saturdays are a required part of the regular work schedule.

• Weekday schedule will be discussed during the interview process.

• After successfully completing training and onboarding, top-performing employees may be considered for a hybrid work schedule based on performance and business needs.

What We Offer

• Competitive Pay: $20–$24/hour

• Medical, Dental & Vision Insurance

• Paid Time Off & Paid Holidays

• 401(k) with Company Match

• Employee Referral Program

• Employee Discounts

• Paid Training and Ongoing Professional Development

• Opportunities for advancement—we promote from within whenever possible.

• Supportive, team-oriented culture where your contributions are recognized and valued.

• The opportunity to be part of one of the nation's fastest-growing residential service organizations, with significant investment in employee development and long-term career growth.

Join the Garage Pros Team

If you're an experienced customer service professional who enjoys helping people, solving problems, and making every customer interaction a positive one, we'd love to hear from you.

Apply today and discover why Garage Pros is a great place to build your career.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Pros may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer