This role is for one of the Weekday's clients

Salary range: Rs 1000000 - Rs 1200000 (ie INR 10-12 LPA)

Experience: 1+ yrs

Location: Bengaluru

Job Type: full-time

We are looking for a customer-centric Customer Success Manager who is passionate about building long-term client relationships and delivering exceptional customer experiences. This role focuses on driving customer retention, product adoption, onboarding success, and account growth. You will serve as a trusted advisor to customers, helping them maximize value from the platform while acting as a bridge between customers and internal teams to drive continuous improvement.

Requirements

Key Responsibilities

• Own and nurture customer relationships, ensuring a positive and successful customer journey.
• Deliver a seamless and engaging onboarding experience for new customers.
• Drive customer adoption by helping clients fully utilize platform features and capabilities.
• Monitor customer health, engagement, and usage metrics to identify opportunities for improvement and growth.
• Proactively support customers in achieving their business objectives and maximizing platform value.
• Identify upsell and expansion opportunities through strong customer engagement and relationship management.
• Act as a trusted advisor, providing best practices, strategic guidance, and product recommendations.
• Gather customer feedback, insights, and feature requests and collaborate with internal teams to improve products and services.
• Work closely with product, sales, and support teams to ensure a world-class customer experience.
• Contribute to customer retention strategies and help build long-term customer loyalty.

What Makes You a Great Fit

• Strong passion for customer success, relationship management, and delivering exceptional service experiences.
• Experience in customer-facing roles such as Customer Success, Account Management, Customer Experience, or Customer Service.
• Proven ability to build trust, maintain long-term relationships, and drive customer retention.
• Excellent communication, interpersonal, and problem-solving skills.
• Customer-first mindset with a genuine desire to help customers achieve their goals.
• Ability to understand customer needs and translate them into actionable solutions.
• Strong organizational skills with the ability to manage multiple customer accounts effectively.
• Comfortable working in a fast-paced, high-growth environment.
• Curious, empathetic, and enthusiastic about engaging with people from diverse backgrounds.

Preferred Skills

• Customer Retention
• Customer Service
• Customer Experience
• Customer Onboarding
• Account Growth & Relationship Management