We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Civica Election Services (CES) is the UK's leading provider of independent ballot and election services. Following recent legislative changes enabling electronic and hybrid voting methods for statutory trade union ballots, CES is expanding its Industrial Action team to support increased delivery requirements. 

The Industrial Action Delivery Coordinator (Content) prepares ballot communications by configuring artwork, email campaigns and ballot websites using approved templates, systems and quality assurance processes. Working from requirements provided by client-facing project managers and delivery specialists, the role ensures communications are produced accurately and in accordance with operational and statutory requirements. This role provides an excellent entry pathway into a career in project delivery. 

Why you will love this opportunity as Industrial Action Delivery Coordinator (Content) at Civica 12-motnh fixed-term contract.

You'll play a hands-on role in one of the most important areas of democratic process work in the UK, gaining direct exposure to project delivery, content production and quality assurance. Working closely with experienced delivery specialists and project managers, you'll build the skills and knowledge needed to progress your career within Civica Election Services. 

What you will do to be successful in this role  

Responsibilities: 

• Receive and interpret ballot requirements provided by client-facing project managers and delivery specialists 
• Configure ballot communications using approved templates and content management systems 
• Produce and quality assure artwork, printed materials, email communications and ballot websites 
• Configure email campaigns and digital communications 
• Undertake proofreading, checking and validation activities 
• Maintain version control and approved content records 
• Support testing activities and resolution of content-related issues 
• Follow operational procedures, quality controls and audit requirements 
• Work collaboratively with client-facing project managers, delivery specialists, production, reporting and support teams 

Requirements

• Excellent attention to detail and accuracy
• Strong Microsoft Office skills required. Experience of Adobe, InDesign, HTML or similar content management software desirable
• Excellent written communication and proofreading skills 
• Ability to follow documented procedures 
• Strong organisational skills 
• Problem solving and investigation skills 
• Ability to work under deadlines 
• Team-working and communication skills 
• An interest in politics, elections, ballots, or the governance of trade unions or membership organisations 

Benefits

We Want You to Bring Your Whole Self to Work 
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Why You'll Love Working with Us 
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.  
 
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: 
 

Benefits 

✔ Time Off & Work-Life Balance 

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! 

✔ Days of Difference – Up to 3 extra days off for volunteering. 
 

Financial Well-being & Security 

✔ Pension Contributions – 5% employer match to support your future. 

✔ Income Protection – Up to 75% salary cover for long-term illness. 

✔ Life Assurance – 4x salary tax-free lump sum. 

✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents). 

Health & Perks 

✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. 

✔ Affinity Groups – Join employee-led communities. 

✔ Bounty Bonus – Refer a friend & get rewarded. 

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. 

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. 

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.