Jobs Companies Advantmed Contact Center Representative (6534)

About this Contact Center Representative (6534) role at Advantmed

Advantmed · Remote · United States

Title:  Contact Center Representative
Hourly Rate: $13/hour + Benefits

Shift Hours: 07:00 AM PST - 04:00 pm PST

Location: Remote, US

  • Applicants must be eligible to work and perform their job responsibilities within the United States.
  • A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities 

About Advantmed: www.advantmed.com

Founded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education. 

Key Responsibilities:

Member Outreach and Follow-Up

  • Conduct outbound survey calls to members who were scheduled for in-home health risk assessments.
  • Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback.

Survey Administration and Feedback Collection

  • Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process.
  • Probe for any additional comments or suggestions that could enhance future experiences.

Data Recording and Reporting

  • Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform.
  • Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments.
Ready to apply to Advantmed?
Apply to Advantmed

About Advantmed

Advantmed is a privately held company founded in 2005. The organization initially focused on record retrieval but has evolved into an innovative healthcare information management company that helps health plans and Managed Care Organizations optimize revenue and improve quality outcomes. Our mission is to improve the healthcare system by ensuring appropriate, quality care and eliminating unnecessary costs. We accomplish this by providing a cost-effective suite of capabilities tailored to the unique needs of our clients, including NCQA-certified HEDIS® measure software, risk analytics, medical record retrieval, medical record abstraction, risk adjustment coding, data validation, prospective assessments, and provider education.

Our strategy reflects our flexibility and commitment to meeting our clients' evolving needs. We work closely with our clients to understand their concerns, requirements, strategic objectives, and infrastructure so that we can support them accordingly. Our foundational principles are accuracy, efficiency, and transparency. Our solutions are designed to be user-friendly and flexible.

We see ourselves as an extension of our clients’ internal teams, which allows us to work to advance our solutions and provide support for their growing business needs. Understanding how our clients use our products and services fuels our product development road map, especially in terms of technology as we continually work to improve our client portal. In addition, we regularly monitor statutory and regulatory changes from CMS, HHS, NCQA, and others.

The Advantmed leadership team is composed of seasoned healthcare veterans, with extensive quality and risk adjustment expertise. The leadership team oversees a global staff of over 1,800 employees. Notably, we are HITRUST certified, and all data resides within the United States.

See all jobs at Advantmed →

Similar jobs

Advantmed
Full-Time Field Nurse Practitioner - Deschutes County, OR
Advantmed
⚡ Apply early Bend, Oregon, United States Onsite
● New 👁 Seen ✓ Applied 3d ago
Advantmed
Medical Records Technician (Louisville, Kentucky) - 6531
Advantmed
⚡ Apply early Louisville, Kentucky, United S... Onsite $37,440–$43,680
● New 👁 Seen ✓ Applied 3d ago
Advantmed
Medical Records Technician (San Patricio County, TX) 6532
Advantmed
⚡ Apply early Taft, Texas, United States Onsite $37,440–$43,680
● New 👁 Seen ✓ Applied 4d ago
Advantmed
Medical Records Technician (Atlanta, GA) - 6533
Advantmed
⚡ Apply early Atlanta, Georgia, United State... Onsite $37,440–$43,680
● New 👁 Seen ✓ Applied 4d ago
Advantmed
Contact Center Representative - IHA Scheduling Team (6517)
Advantmed
⚡ Apply early United States Remote $31,200–$35,360
● New 👁 Seen ✓ Applied 5d ago
Advantmed
Medical Records Technician (Fort Wayne, Indiana) - 6530
Advantmed
⚡ Apply early Fort Wayne, Indiana, United St... Onsite $37,440–$43,680
● New 👁 Seen ✓ Applied 6d ago
Advantmed
Bilingual Contact Center Representative (Medical Record Retrieval) 6528
Advantmed
⚡ Apply early Puerto Rico Remote $24,960–$24,960
● New 👁 Seen ✓ Applied 1w ago
Advantmed
Medical Records Technician (Saratoga County, NY) 6529
Advantmed
⚡ Apply early Saratoga Springs, New York, Un... Onsite $52,000–$52,000
● New 👁 Seen ✓ Applied 1w ago
Advantmed
Medical Records Technician (San Juan, Puerto Rico) 6524
Advantmed
⚡ Apply early San Juan, San Juan, Puerto Ric... Onsite $22,880–$22,880
● New 👁 Seen ✓ Applied 1w ago

Sign up for suggestions tailored to the jobs you open and the searches you save.

Apply now
🤖

Whoa — hold up

JobsRadar was built for real people having a rough time in their job search — not for automated requests. You're clicking way too fast and you're now temporarily blocked.

Come back later. If you're genuinely job hunting, we've got your back — just act like a human.

Catch your next role the second it’s posted.

Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

Create free account

Free forever · takes 30 seconds · already have one?

Get an edge on your job hunt.

Join our Telegram channel for the stuff that helps you land the role — salary benchmarks, the weekly market pulse, and new-feature drops. No spam, just signal.

Join the channel — it's free