Job Summary

The Agency Services Commissions Specialist II is accountable for ensuring the accurate and timely processing of all aspects of commissions for our distribution partners.

Duties and Responsibilities

• Develop and maintain a general understanding and working knowledge of Commissions procedures and regulations. This will include state regulations and accounting principles.
• Review daily and monthly reports and takes immediate action to resolve any conflicts with agent data.
• Interact with internal and external customers appropriately on an as-needed basis.
• Participate in cross-training within the department.
• Accept and own assigned project tasks; understands impact within the team or organization.
• Contribute to special projects as assigned.
• Contribute to deliverables by executing work and providing team members with appropriate status updates.
• Provide feedback to managers regarding repeated errors and issues that could be related to system functionality or training.
• Demonstrate risk awareness and the courage to speak up to facilitate immediate adjustments
• Comprehension of accounting principles to assist in the research of errors and out of balance transactions.
• Ensure individual quality and productivity standards are met.

Experience and Education Requirements

• AA or BA degree preferred. Relevant experience considered in lieu of degree.
• Minimum of 2 years office experience, in the insurance, or other regulated financial services industry; familiarity in dealing with state regulations, comissions, and other applicable requirements.

Knowledge, Skills & Abilities

• Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook); mainframe processing, and the ability to utilize dual monitors.
• Strong customer service skills
• Demonstrates ability to build new skills and adapt to new ways of thinking.
• Demonstrates the ability to multi-task in a fast-paced environment.
• Develops and maintains purposeful, collaborative, and productive, team-driven relationships.
• Ability to derive intuitive conclusions by analyzing patterns and datasets.
• Demonstrates ability to self-organize, set priorities, and manage workload.
• Demonstrates basic understanding of how current job fits into the organizational vision.
• Possess empowerment and courage to actively participate in meetings to ensure all perspectives are considered.
• Monitors, measures, and assesses processes to determine areas of improvement; identifies and eliminates operational waste.

Other Requirements

• Perform other functions, duties and projects as assigned
• Regular and punctual attendance
• Some travel may be required (less than 10%)

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