About this Client Strategist role at Peoplegrove
Peoplegrove · Remote · Remote
Client Strategist
Location: Remote | Type: Full-Time | Team: Client Success
PeopleGrove is seeking a driven and dynamic Client Strategist to champion our higher education partners using our cutting-edge product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you!
About the Role
The Client Strategist owns the long-term partnership between PeopleGrove and a portfolio of institutions, mostly based in higher education. You set the strategic direction for each account — aligning the institution's goals with their PeopleGrove platform, setting targets, and checking in on progress. You lead a team of Engagement Managers who carry that strategy forward with clients day to day, and you're accountable for renewal outcomes across your portfolio. This position requires approximately 35 – 40% travel.
What You'll Do
Strategic Planning & Account Direction
Renewal Management
Client Relationships & Advocacy
Team Leadership
- Manage and coach a team of Engagement Managers, setting priorities and reviewing progress against adoption goals. Support Engagement Mangers in building and implementing a scalable engagement strategy for portfolio of clients.
- Run regular one-on-ones and support the professional growth of your team.
- Help onboard and train new Engagement Managers as the team grows.
- Track monthly gross and net retention rates, logo retention, account health, and adoption metrics across your portfolio.
- Report on portfolio performance and flag risk early enough to act on it.
- Use data to decide where your team should focus its engagement efforts.
Metrics & Reporting
Who You Are
Experience
- 6+ years in client success, account management, or a related role in higher education or SaaS, including experience leading or mentoring a team.
- Track record of managing renewals and account growth for institutional or enterprise clients.
- Experience with customer success or CRM platforms such as ChurnZero and Salesforce.
- Strong strategic and consultative skills, comfortable setting direction with senior stakeholders at a college or university.
- Clear communicator, in writing and in front of a room.
- Data-driven approach to tracking account health and identifying risk.
- Comfortable managing multiple institutional relationships and competing priorities at once.
- Bachelor's degree in a related field; advanced degree a plus.
- Background in higher education, SaaS, or both preferred.
Skills
Education
Perks & Benefits
About us
As the trusted leader in student and alumni lifecycle engagement, clinical and non-clinical experiential education and career readiness, PeopleGrove+CORE Higher Education Group helps colleges and universities drive real outcomes. With a combined focus on meaningful engagement and simplifying the complexities of clinical and non-clinical experiential learning, the company partners with institutions to prepare students for career success and beyond. Leveraging over 16 years of industry leadership and a dedicated team of over 100 professionals, PeopleGrove+CORE offers innovative software solutions to scale and optimize a wide range of programs. This includes mentorship, career readiness, competency tracking, and seamless student placement and progress monitoring in clinical settings. The platform is designed to meet the demands of programs of all sizes, from those with ten students to tens of thousands.
At the center of our mission is the belief that career success is built on meaningful experiences and human connection. By pairing AI-powered tools with high-touch engagement, they empower institutions to personalize, streamline, and scale their efforts. This creates lasting value for students, alumni, and the communities they serve by anchoring the student journey in the power of experience, connection, and support.
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