About this Care & Repair Operational Excellence Specialist role at Arcteryx Com
Department: Supply Chain Excellence – ReBIRD – Care & Repair Operations
Reports to: Manager, Care & Repair Operational Excellence
Location: North Vancouver, BC
Your Opportunity at ARC’TERYX:
As the Operational Excellence Specialist, Care & Repair, you will ensure our global After‑Sales program delivers a smooth, high‑quality, guest‑centric experience.
You’ll oversee daily performance across the Care & Repair network, monitoring workflows, assessing third-party execution, and identifying friction points that affect the guest journey. Using performance reviews and data insights, you’ll pinpoint opportunities to streamline processes, improve consistency, and scale best practices.
You’ll collaborate with internal and external partners to ensure quality and turnaround standards are met, providing the guidance and tools needed to strengthen execution. By addressing operational barriers and resolving escalations, you’ll help deliver reliable, efficient, and guest-focused service every day.
You’ll collaborate closely with cross-functional teams — including but not limited to guest services, tech, retail and data — as well as external repair partners, to support continuous improvement and drive best-in-class service delivery.
This role combines hands-on operational coordination with analytical and project support, offering the opportunity to influence key decisions that shape the long-term success of our Care and Repair program.
This role is based out of our North Vancouver office. Candidates must be eligible to work in Canada
Meet Your Future Team:
Circularity is at the heart of Arc’teryx’s sustainability vision. Through a program that we call ReBIRD, we service, care for, and give our gear multiple lives. By joining the Care & Repair Ops team, you’ll be part of an innovative space where technology, sustainability and guest experience intersects. This is your chance to make a real impact - driving change, shaping the future of circularity in fashion, and building solutions that matter. If you’re passionate about circularity, creating meaningful guest experiences, and continuous improvement, this is the team for you.
If you were the Operational Excellence Specialist, Care & Repair now, here are some of the core activities you would be doing:
Serve as the subject matter expert and act as the main point of contact, for ongoing Care & Repair operations, tools, and systems, for all regions
Monitor daily operational performance, ensuring workflows, tools, and partner execution meet quality, compliance, and turnaround standards.
Collaborate with service partners to identify opportunities, provide recommendations, and lead or support the implementation of changes
Analyze operational reports and metrics, identifying trends, risks, and opportunities for improved efficiency, cost, or guest experience.
Propose and support reporting enhancements that improve visibility and operational decision‑making.
Lead continuous improvement initiatives aimed at elevating guest experience and operational consistency across regions.
Are you our next Operational Excellence Specialist, Care & Repair?
You have a post-secondary education and 3+ years in a cross-departmental coordination role
You bring experience monitoring, analyzing, and optimizing operational workflows, ideally in a multi-region or multi partner environment.
You have experience supporting vendor management
You have strong analytical and problem‑solving skills, with the ability to interpret operational data, identify trends, and make actionable recommendations.
You have strong proficiency in Excel and reporting tools, with the ability to work with dashboards, KPIs, and operational metrics.
You are comfortable navigating complex systems and technical tools, and can partner with SMEs to troubleshoot system‑related issues.
You excel at identifying root causes of operational friction and developing solutions that improve service consistency, quality, and turnaround time.
You have strong ability to ensure process adherence and drive accountability across teams and partners.
You remain highly flexible and adaptable when faced with ambiguity
You have a proactive, solution-oriented and a can-do attitude.
You have strong computer skills (especially Microsoft Excel, Visio and PowerPoint)
You can travel (domestically and internationally) as required
Compensation:
The salary range for this role is CAD$71,000 - CAD$89,000
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
