At edyn.care, we're redefining live-in care by combining exceptional carers, innovative technology and outstanding operational support to help people live safely and independently in their own homes.

As one of England's highest-rated CQC-regulated live-in care providers, we're growing our Quality Assurance team and are looking for an experienced Care Manager with a background in live-in care, domiciliary care, home care or community care.

The Role

We're looking for a passionate Care Manager to oversee the quality and safety of our live-in care packages across London and the South East.

This hybrid role combines care management, quality assurance, safeguarding, compliance, client assessments, care planning and field-based support. You'll work closely with clients, families, professional carers and healthcare professionals to ensure every care package delivers outstanding outcomes.

This is an ideal opportunity for someone currently working as a, Care Manager, Deputy Care Manager, Registered Care Manager, Field Care Supervisor, Quality Assurance Manager, Clinical Care Coordinator, Community Care Manager, Domiciliary Care Manager Live-in Care Manager

Key Responsibilities

• Morning meetings with the care management and quality assurance teams to align on action plans.
• Completing new client assessments and ensuring smooth onboarding of new clients.
• Completing field and virtual visits to assess professional carer wellbeing and performance - spot checks, supervisions and annual appraisals.
• Completing field and virtual visits to assess client wellbeing, care plan suitability and environmental risk assessments.
• Collecting quality assurance forms from client’s homes where required and support in the auditing and feedback of such.
• Developing and maintaining strong relationships with clients and their families, providing ongoing support and assistance as needed.
• Working closely with healthcare professionals, such as doctors, nurses, and social workers, to ensure that clients receive the appropriate medical care and support.
• Ensuring compliance with all relevant legislation and regulations, including health and safety and safeguarding.
• Creating new outcome based care plans, as per client QA schedule and on an ad-hoc basis, and updating them as required.
• Managing your field visit schedule 2 weeks in advance.
• Reporting data from field to CMT and company KPIs.
• Dealing with complaints and disciplinary processes by following company policies and procedures.
• Covering out-of-hours service on a rotational basis every 5-6 weeks.

Requirements

• 3-5 years' experience in Health & Social Care.
• 2+ years' experience as a Care Manager, Field Care Supervisor, Deputy Manager or Team Leader.
• Experience within live-in care, domiciliary care, home care, community care or complex care.
• Strong knowledge of CQC standards, safeguarding, risk assessments and compliance.
• Experience completing care assessments and person-centred care planning.
• Experience supervising and supporting care staff.
• Excellent communication and relationship-building skills.
• Strong organisational and case management skills.
• Confident using digital care systems and Microsoft Office.
• Full UK driving licence and access to your own vehicle.
• Based within commuting distance of London.

Benefits

• 🏡 Hybrid working (home + Hoxton office)

• 🏖️ 25 days holiday + bank holidays
• 💰 Bonus based on personal and team performance (~£32k–£40k total)
• 💻 Apple laptop + £250 home setup budget
• 📚 Personal development budget
• 🍽️ Monthly team lunches
• 🎉 Quarterly socials + annual offsite
• 🏋️ Gym access at Hoxton office (Shoreditch Exchange)
• ☕️ Onsite barista

Our culture

We strive to build a company as diverse as the city where we are based and want to build a team whose diversity reflects that of our carers and clients. In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, colour, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity or disability status.

• We always put the wellbeing of our care professionals, care recipients and office team first. We put the brakes on our company growth if we feel it is negatively affecting our ability to provide the right support for our stakeholders. 

• We are a small team and always take the time to make sure everyone is okay. We understand that for some people their colleagues are an essential part of their support network.
• We take ownership of the work we do, take responsibility for what we get wrong and never look to blame others for our own mistakes
• We care about work-life balance, and will never expect you to work beyond your contracted hours.