Jobs Companies AssistRx Call Center Registered Nurse (Overland Park, KS)

About this Call Center Registered Nurse (Overland Park, KS) role at AssistRx

AssistRx · Onsite · Overland Park, Kansas, United States

AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process.

***VOTED one of Orlando's BEST PLACES TO WORK two years in a row***

****WORK FROM HOME AVAILABLE AFTER 120 DAYS****

Job Details Snapshot

  • Location(s): 4500 W 107th St, Overland Park, KS 66207
  • Work from home: The opportunity to work from home will be made available after 120 days upon goals and quotas being met at the discretion of the manager.
  • Visit our Website: https://www.assistrx.com/

Why Choose AssistRx:

  • Competitive Compensation: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
  • Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
  • Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
  • Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
  • Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
  • Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus!

The purpose of the Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product. The Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label.

  • Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
  • Receive inbound phone calls and make outbound phone calls to patients
  • Support patients through injection training and education by setting proper expectations of treatment
  • Provide education and training to healthcare providers if designated by the program
  • Document all inbound and outbound calls and other activities within the program database
  • Other tasks as necessary

Requirements

Education required:

· Registered Nurse (BSN or RN); valid nursing license in Kansas

Education preferred:

· BSN

Years of experience required:

· 2 years nursing experience combined with at least 3 years of other clinical experience.

Specific type of experience required:

· Computer literacy and good keyboard skills

· Knowledge of Microsoft Word Products a plus

· Case Management experience

· Care Coordination experience

Benefits

  • Competitive pay structure,
  • Matching 401(k) with immediate vesting,
  • Medical, dental, vision, life, & short-term disability insurance,

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

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About AssistRx

Although AssistRx was formed in only 2009, we have capitalized on our 30 years of combined experience working within the specialty distribution channel, both in caring for patients as well as close collaboration with pharmaceutical manufacturers. Our simple goal is to apply innovative solutions to provide greater access to therapy.

Through years of exposure and insider knowledge, AssistRx (ARX) has become intimately acquainted with specialty therapy distribution, but has also identified shortcomings that exist in meeting patients’ needs using the current industry methodology. Seeking to detangle the intricate complications that arise in this niche market, ARX has developed exclusive technology with our iAssist product and, when combined with our customizable features and superior service, we are confident it will be exactly what your organization needs to resolve prevalent issues and excel in customer care. In fact, we believe our unique technology will revolutionize the current specialty distribution market by creating a seamless and efficient system to ensure benefits to all parties involved.

AssistRx, as a company, is dedicated to developing technology solutions and offering premium customer service for the specialty pharma industry. Improvement in the delivery of patient care has been a core motivation for ARX as we have partnered with healthcare companies, and it will continue to inspire us to find better solutions to continue to meet needs in this ever growing and changing market.

AssistRx, Tomorrow's Technology Today.

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