The BA / QA Manager is a pivotal leadership role responsible for overseeing both business analysis and quality assurance functions within the organisation. This individual will lead a team of Business Analysts and QA professionals, ensuring that business requirements are accurately captured, systems are thoroughly tested, and solutions delivered meet business objectives and quality standards. The BA / QA Manager acts as a bridge between business stakeholders and technical teams, driving the successful delivery of projects and continuous process improvement.

Key Responsibilities

Team Leadership & Development:

• Lead, mentor, and develop a team of Business Analysts and QA specialists.
• Set team goals, conduct performance reviews, and identify training and development opportunities.

Business Analysis:

• Oversee the gathering, documentation, and analysis of business requirements from stakeholders.
• Facilitate workshops, interviews, and meetings to elicit requirements and clarify business needs.
• Ensure creation and maintenance of detailed business process models, user stories, and functional specifications.

Quality Assurance:

• Develop and implement QA strategies, test plans, and procedures to ensure the delivery of high-quality solutions.
• Supervise the execution of manual and automated tests, ensuring thorough coverage and defect tracking.
• Drive continuous improvement of QA processes and tools.

Stakeholder Management:

• Serve as the primary point of contact between business users and IT teams.
• Manage relationships with project sponsors, business owners, and external vendors.
• Communicate project status, risks, and issues to stakeholders in a timely manner.

Project Delivery:

• Ensure projects are delivered on time, within scope, and to defined quality standards.
• Contribute to project planning, estimation, and resource allocation.
• Monitor and report on project progress and team performance.

Requirements

Required Qualifications & Skills

• Bachelor’s degree in Information Technology, Business, or a related field (Master’s degree preferred).
• Proven experience (typically 5+ years) in business analysis and/or quality assurance, with at least 2 years in a leadership or managerial role.
• Strong knowledge of  business analysis frameworks (e.g., BABOK) and QA methodologies (e.g., ISTQB).
• Experience with project management methodologies such as Agile, Scrum, or Waterfall.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication and interpersonal abilities, with experience presenting to senior stakeholders.
• Proficiency with business analysis and QA tools (e.g., JIRA, Confluence, test automation suites).
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Attributes

• Relevant certifications such as CBAP, PMI-PBA, or ISTQB Advanced Level.
• Experience in the industry sector relevant to the hiring organisation (e.g., finance, healthcare, technology).
• Track record of driving process improvement initiatives and successful project delivery.