Jobs Companies iKnowHow S.A. Business Analyst

About this Business Analyst role at iKnowHow S.A.

iKnowHow S.A. · Thessaloniki, Central Macedonia, Greece

iKnowHow Group is a leading Software & Robotics Solutions group of companies operating internationally for over 24 years, with 300+ professionals delivering innovative technology solutions across Energy, Telecommunications, Banking & Financial Services, and Public Sector industries. The group is structured into specialized subsidiaries, each focused on distinct technology domains and market verticals.

We are now looking for a mid-level Business Analyst to work in new challenging outsourced projects.

You will elicit and structure requirements for digital products spanning policy, claims, customer experience, and internal operations, translating business needs into clear, testable specifications. You will work in Agile/Scrum teams delivering on a modern, cloud-native technology stack across Microsoft Azure, GCP, and AWS.

Responsibilities:

  • Engage with business stakeholders, product owners, and SMEs to elicit, analyses, and document functional and non-functional requirements for new and existing platforms.
  • Translate business processes into clear user stories, acceptance criteria, process flows, and use cases, supporting both new product development and modernization initiatives.
  • Produce process maps, data flow diagrams, and user journey artefacts using tools, applying BPMN or UML where appropriate.
  • Analyze existing systems and reports to identify gaps, redundancies, and improvement opportunities across underwriting, claims, distribution, and customer service.
  • Support data-driven decision making and collaborating with data teams to define KPIs, reports, and dashboards.
  • Partner with product owners and engineering leads to maintain a healthy, well-prioritized backlog, ensuring stories are refined, estimated, and ready for sprint planning.
  • Participate in Agile ceremonies, providing analysis support throughout the delivery lifecycle.
  • Coordinate UAT planning and execution with business stakeholders, capturing feedback and supporting defect triage with QA and development.
  • Facilitate workshops and stakeholder meetings, ensuring decisions, risks, and dependencies are clearly documented and communicated.
  • Maintain up-to-date documentation, establishing a single source of truth for product features and processes.

Requirements

  • Bachelor’s degree in business administration, Information Systems, Computer Science, Engineering, or a related field.
  • 3–5 years of experience as a Business Analyst on digital, data, or enterprise software projects.
  • Proven experience working in Agile/Scrum delivery teams alongside engineering, QA, and product.
  • Strong analytical and problem-solving skills, with the ability to translate ambiguous business problems into structured requirements and clear acceptance criteria.
  • Hands-on experience writing user stories and managing backlogs in Jira; documenting in Confluence.
  • Working knowledge of process modelling notations (BPMN, UML) and tools such as Visio, Lucidchart, or Miro.
  • Comfortable with SQL for data exploration and validation; familiarity with reporting tools such as Power BI.
  • Exposure to cloud platforms — Microsoft Azure primarily, with GCP and AWS as secondary.
  • Excellent written and verbal communication skills in English; ability to facilitate workshops and present to senior stakeholders.

Nice to have:

  • Domain experience in insurance, financial services, or another regulated industry

Benefits

  • An attractive salary package
  • Private health insurance plan
  • Career development and growth opportunities
  • Continuous training via personalized seminars
  • An amazing private & open-office workspace in Athens #LI_Hybrid
  • Stable and enjoyable working environment
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About iKnowHow S.A.

At IKH we solve hard problems. We provide custom-built automation solutions to industry and software solutions to the public and private sector. We can acquire your data, communicate, store and process it to produce insights and present them in a responsive and intuitive manner. Our tailor-made services culminate in cyber-physical systems where the physical and computational elements are intertwined to augment human capabilities.

Our mechanical and electrical engineers have brought to life close to twenty robotic solutions for the off-shore, oil & gas, nuclear, and the wind power industry. We have designed and engineered autonomous robots to perform ultrasonic testing of wind turbine blades or to replace tracked trenching machines operating in the subsea environment. More than 40 large scale web development and IT projects for private and public institutions, local subsidiaries of international organizations, and national authorities have been undertaken and successfully delivered by our software development teams.

Over the past six years, we have raised our sales six-fold and established offices in Luxembourg and London. Our headquarters are in downtown Athens (Neo Psyhiko) and our robotic team is headquartered in the outskirts of greater Athens.

At IKH we hire the best & brightest. We believe that talented individuals give credence to the maxim ‘the whole is greater than the sum of its parts’ and we strive to foster an environment where freedom, responsibility, innovation, and self-discipline flourishes. After all, a great workplace is synonymous to stunning colleagues, where employees don’t wait to be told what to do and behave like owners. Job candidates can seek for opportunities in four areas:

  • Robotics & IoT: A world-class team of electrical, mechanical, and software engineers with deep expertise in mechanical design and control, in data-driven intelligence, and in embedded systems. We design and engineer robotic solutions and our machines can sense, act, and adapt to demanding environments. We collaborate with our clients’ team, we ideate, we prototype and if need be we solicit funding from public or private sources.
  • The Digital Government team identifies, articulates, and analyzes business needs, translates them into specs, and implements fully the IT solution. We work with the private and public sector on process automation and optimization and on workflow and reporting solutions and when needed we apply advanced methodologies like lean and six sigma. We can engineer business intelligence and cognitive enterprise platforms to augment human decision making and we can ensure an organization’s Total Quality Compliance through an integrated and ISO-compliant management system.
  • EU Institutions Business Unit (EUI): Our Luxembourg office markets our digital government expertise primarily to EU institutions. Large government ought to adjust to and reap the benefits from the omni-channel, omni-content era. Our software development team has the experience and the caliber to help governments and international organizations embrace interoperability and openness and present their content in a device agnostic way.
  • Healthcare IT: evorad© is our RIS/PACS product suite. It is designed to cover a radiology department's needs from the moment the patients walk into the hospital until the moment they check out with a CD containing image files and their diagnostic report in hand. evorad© is the premier PACS solution of Greece’s National Health System and is used not only to process thousands of examinations daily but also as a teaching tool in most University Hospitals and Medical Schools. With over 10 years’ track record in the local market, evorad© has recently set up an office in Saudi Arabia with the mandate to market the PACS solution in the wider MENA region.

IKH is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.

More information on our company can be found at http://www.iknowhow.com/ and at our YouTube channel.

See all jobs at iKnowHow S.A. →

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