About this Briefings Associate role at Thinkahead
Duties/Responsibilities
Briefing Coordination & Execution
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Coordinate all tactical components of Foundry briefings and tours (scheduling, invitations, room bookings, logistics, hospitality, room setup, catering, badging, transportation coordination as needed).
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Support the Briefings Program Manager in qualifying briefing requests, confirming objectives, and translating them into agendas and run‑of‑show documents tailored to the client and opportunity.
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Manage briefing agendas, presenter lineups, timing, and transitions to keep sessions on track and aligned to client goals.
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Serve as on-site host for Foundry briefings—greeting guests, providing orientation, supporting tours of the integration facility, and ensuring a polished, high-touch experience throughout.
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Coordinate AV, room technology, demos, and presentation materials, escalating issues to the appropriate technical teams when needed.
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Partner with Foundry Operations, Warehousing, and Engineering teams to align tours and briefings with active programs and real‑world work on the Foundry floor, highlighting our integration and lifecycle services.
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Work closely with sales, solutions engineering, and marketing to ensure Foundry briefings are connected to active pursuits and strategic accounts.
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Coordinate with Facilities and Security at both Libertyville and Chicago to manage visitor access, safety requirements, and facility readiness.
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Use the digital Briefing Management System (e.g., BriefingSource) and CRM tools (Salesforce.com) to manage requests, track attendance, maintain agendas, and support pipeline and ROI reporting.
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Own day-to-day briefing operations tasks such as room holds, calendar invites, visitor lists, meal orders, swag inventory, agendas, name badges, tent cards, signage, and in-room collateral.
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Coordinate travel and hotel recommendations for visiting clients as needed, ensuring an end‑to‑end, hospitality‑quality experience that reflects AHEAD’s brand.
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Support tracking of briefing metrics (volume, locations, briefing type, account segment, outcomes) and assist with recap and impact reporting.
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Help maintain and evolve standard briefing templates, agenda frameworks, and Foundry tour flows for different industries and solution areas (e.g., Foundry IMS, networking, data center, platform engineering).
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Capture feedback from clients, AHEAD stakeholders, and presenters; recommend improvements to continuously enhance the Foundry briefing experience.
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Support internal communications to increase awareness of the Foundry Experience and briefing offerings with sales, partners, and internal teams.
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Assist with select field or national events at Libertyville or Chicago that feature Foundry tours or workshops, as bandwidth allows.
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Other job duties as assigned
Foundry & Stakeholder Partnership
Logistics, Systems & Process
Experience Design & Continuous Improvement
Education and Experience
Required:
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Bachelor’s degree in Business, Communications, Marketing, Hospitality, or related field, or equivalent work experience.
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2–4 years of experience in event coordination, customer hospitality, briefing centers, sales meetings, or similar client‑facing roles.
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Demonstrated experience managing logistics for in‑person meetings or events (room setup, catering, AV coordination, guest services).
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Strong organizational skills with the ability to manage multiple briefings and deadlines in a fast‑paced environment.
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Excellent verbal and written communication skills; confident working with internal stakeholders at all levels.
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High attention to detail, professional presence, and a passion for delivering exceptional client experiences.
Preferred:
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Experience with briefing programs, executive visits, or experience centers.
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Familiarity with Salesforce.com, briefing management tools (e.g., BriefingSource), and standard productivity tools (Outlook, Teams, PowerPoint, Excel).
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Background in technology, professional services, or B2B marketing.
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Comfortable working on a production-oriented campus (integration/logistics environment) with appropriate safety practices.
Location & Travel
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Primary on-site presence required at Libertyville Foundry Integration Center (1200 Technology Way, Libertyville, IL and 901 Technology Way, Libertyville, IL) with regular support at the Chicago office (444 W. Lake Street) based on briefing schedule.
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Frequent early morning, evening, or flexible hours to support client briefing schedules.
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Limited regional travel between Chicago and Libertyville; occasional travel to other AHEAD offices may be required for special experiences or training.
Physical Requirements
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, in accordance with the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other applicable federal, state, and local laws.
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Performance of Essential Functions: Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards.
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Attendance: Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliability travel to and from an office and/or client work site, as required.
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Work Environment: Ability to perform job duties at customer sites or in data center environments which may include:
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Standing, walking, bending, and lifting or moving equipment weight up to fifty (50) pounds.
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Working in areas with fluctuating temperatures, including warm and cold environments, both indoors and outdoors.
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Exposure to production environments that may include higher noise levels, bright lighting, and varying airflow.
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Manual Dexterity: Ability to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms, as needed.
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Communication Skills: Ability to hear, listen, and communicate clearly while performing job duties.
