About this Bilingual Agent role at Oportun
ABOUT OPORTUN
Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
POSITION OVERVIEW
As a Bilingual Contact Center Agent, you will provide exceptional customer support to English and Spanish-speaking customers through inbound and outbound phone calls. You will deliver accurate solutions, build positive customer relationships, and ensure every interaction reflects Oportun's commitment to outstanding service.
KEY RESPONSABILITIES
Deliver exceptional customer service with empathy and professionalism.
Assist customers by answering questions and resolving account-related inquiries.
Identify customer needs and provide accurate solutions while following company policies and procedures.
Handle inbound and outbound customer interactions.
Meet quality, compliance, and productivity goals.
Represent Oportun's values in every customer interaction.
WHAT WE´RE LOOKING FOR
Must be at least 18 years old.
Fluent in English and Spanish
Previous experience in Call Center, Sales, or Collections is preferred.
Intermediate computer skills.
Comfortable navigating multiple systems and web-based applications.
Basic knowledge of Microsoft Office.
Minimum education: Middle School
Must currently reside in León, Guanajuato
Available to work full-time, including rotating shifts and weekends.
Strong communication, problem-solving, and customer service skills.
WHAT MAKES YOY SUCCESFUL
Excellent communication skills.
Strong active listening and problem-solving abilities.
Customer-focused mindset.
Ability to multitask in a fast-paced environment.
Positive attitude and willingness to learn.
Team player with a strong sense of ownership and accountability.
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).