About this Automation Engineer role at Rentokil Initial
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- The Automation Engineer will be responsible for designing and implementing low-code/no-code automation solutions to enhance customer experience, streamline communication workflows, and improve operational efficiency.
- The incumbent will report to the Development Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Collaborate with cross-functional teams to analyse customer journeys and workflows, identifying inefficiencies and automation opportunities.
- Design and develop automation solutions using LCNC tools (e.g., Yellow.ai, Zoho Creator, Zapier, Make).
- Build workflows, configure interfaces, integrate data, and define business logic for scalable solutions.
- Automate customer support, onboarding, feedback, and personalisation to enhance customer experience.
- Implement communication automation across email, chatbots, social media, and internal channels.
- Integrate LCNC solutions with CRMs, helpdesk software, marketing platforms, and databases using APIs and connectors.
- Conduct testing and troubleshooting to ensure reliability and adherence to business requirements.
- Document automated processes and deliver training to users and citizen developers.
- Monitor performance of automations and drive continuous optimisation and expansion.
- Establish and promote best practices in LCNC development, ensuring scalability, security, and compliance.
- Stay updated on LCNC tools, trends, and AI/ML innovations for enhanced automation strategies.
Key Result Areas:
- Process Optimization
- Automation Development
- Customer Experience Enhancement
- System Integration
- Performance Monitoring
Competencies (Skills essential to the role):
- Analytical Thinking
- Effective Communication
- Stakeholder Collaboration
- Continuous Improvement
- Multitasking Ability
- Customer Centricity
Requirements
Educational Qualification / Other Requirement:
- Bachelor’s degree (Stream will be preferred - Computer Science, Information Technology, or related field)
- Minimum 3+ years of experience in automation roles with a focus on LCNC platforms
- Proven track record in designing and implementing customer experience/communication automations
- Strong process analysis and workflow design skills
- Proficiency in LCNC tools (e.g., Yellow.ai, Zoho Creator, Zapier)
- Good understanding of RESTful APIs, webhooks, and database management
- Basic JavaScript knowledge for custom LCNC logic (preferred)
- Experience with CRM (Salesforce, HubSpot) and Marketing Automation (e.g., Pardot, Marketo) platforms is desirable
Benefits
Role Type / Key working relationships:
- Individual Contributor
- Internal team
- External stakeholders
What can you expect from RPCI?
- Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
- Service
- Relationships
- Teamwork
- Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
