About this Associate, Customer Service (6-month contract) role at MoneyHero Group
Associate, Customer Service (Insurance)
About Us
MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. Its brand portfolio includes B2C platforms MoneyHero, SingSaver, Money101, Moneymax and Seedly, as well as the B2B platform Creatory. The Company also retains an equity stake in preference shares in Malaysian fintech company, Jirnexu Pte. Ltd., parent company of Jirnexu Sdn. Bhd., the operator of RinggitPlus, Malaysia’s largest operating B2C platform. MoneyHero had over 270 commercial partner relationships as at March 31, 2026, and had approximately 3.9 million Monthly Unique Users across its platform for the three months ended March 31, 2026.
The Insurance team is dedicated to empowering consumers in Asia by delivering a seamless and user-friendly digital platform. Our goal is to enable individuals to confidently and independently select the insurance coverage that suits their needs, ensuring they receive the protection they deserve. We focus on making our approach to customers relevant, actionable, and rewarding, creating a trusted space where individuals can make informed decisions about their insurance. Join our team and contribute to making insurance accessible and beneficial for all, while engaging in dynamic and rewarding challenges every day.
About the Job
This is a 6-month temporary contract position to provide maternity leave cover for our Hong Kong Customer Service (Insurance) team towards the end of December 2026.
You will work alongside a small, close-knit team of licensed insurance professionals, providing frontline administrative and reception support to ensure service continuity during this period. This role does not require an insurance licence — your primary focus will be managing inbound communications, taking accurate messages, and routing enquiries to the appropriate licensed team members for follow-up.
The Associate, Customer Service will be responsible for:
- Answer inbound calls and take accurate messages on behalf of the team, routing enquiries to the appropriate licensed staff for follow-up
- Manage the team's email inbox and respond to or triage general administrative enquiries
- Provide administrative and general operational support, including system data entry, scanning, electronic filing, mailing, and policy issuance processing
- Assist with coordination tasks across the customer service workflow as directed by the team
- Support Customer Service reception duties and front-of-house operations as required
- Assist with ad-hoc duties as assigned
In this role, we are looking for someone with:
- Proficiency in MS Office (Word, Excel and Chinese word processing)
- Able to work under pressure and thrive in a fast paced environment
- Good communication skills, proactive and willing to take initiative
- Proficiency in written and spoken English and Cantonese
Good to have:
- Qualifications of IIQE Paper 1, 2 & 3 is preferred but not required
- Qualifications HKCEE/HKDSE or above
- Prior experience in customer service, administrative, or receptionist roles
- Exposure to insurance or financial services environments is an advantage, but not required
#LI-Hybrid
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Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.
Most legitimate opportunities at MoneyHero Group are published on our official careers portals, and our Talent Acquisition team will contact candidates only through authorized channels and official MoneyHero Group email addresses. For selected executive-level or confidential searches, we may partner with trusted recruitment firms, and candidates may be contacted by authorized recruitment partners engaged by MoneyHero Group.
MoneyHero Group will never request payment or ask candidates to share sensitive personal or financial information, such as banking details, during the recruitment process.
If you are contacted by someone claiming to represent MoneyHero Group and are unsure whether the communication is genuine, or if you receive a message about a MoneyHero Group opportunity that is not listed on our official careers portals, please contact us directly at recruitment@moneyherogroup.com to verify.
