About this Application Support Specialist role at G+D Netcetera
We are a team of experts who work together to design and develop software that matters. G+D Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At G+D Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. G&D Netcetera specialists are part of an extensive network within the IT industry.
Step into a dynamic and collaborative team that operates in a 24/7/365 environment, dedicated to delivering exceptional support and reliability to our customers. We’re looking for a curious, motivated, and responsible individual with a solid technical foundation—someone who enjoys solving problems, thrives in a team setting, and brings a truly customer‑focused mindset to every challenge. If you’re ready to take on exciting new tasks each day, grow your skills, and make a real impact, we’d love to welcome you to our team!
Apply and become part of a client-oriented operations community.
Looking for a new challenge? Take the next big step in your career!
Your tasks:
- Proactive Monitoring of the services we provide to our customers
- Operating Incident Management, Service Request Management, and Change Management processes through a ticketing system
- Troubleshooting, documenting, reproducing and following up on issues or requests reported by the customers
- Communication with the customers to understand the customer needs and internal communication with other relevant teams for support
- Proactively analyze application's logs to detect the issues
- Maintain the support documentation (cookbook) to keep it up-to-date
- Monthly pre-scheduled and ad-hoc reporting
- Technical customer support in 24/7/365 team setup, working in a rotating morning, afternoon, and night shift schedule
Requirements
Your profile:
- Basic understanding of Windows, Linux and AWS environments
- Solid understanding of Network concepts and ability to troubleshoot network issues
- Ability to perform SQL queries, log analysis, and simple code analysis
- Excellent spoken and written English
- Organized and structured in maintaining technical documentation
- Up‑to‑date technical knowledge, acquired formally or informally and eager for learning and applying new skills
- Fast learner with the ability to adapt quickly
- Proactive problem solver who takes initiative
- Ability to remain calm and focused when the situation requires it
- Strong customer‑oriented mindset with the ability to understand and address customers needs through effective communiction
Considered as a plus:
- Familiarity with application and web servers (Tomcat, Apache HTTP)
- Basic understanding of monitoring systems such as Check_mk or Pingdom
- Previous technical support experience
- Knowledge of German
Benefits
- Flexibility: Adjust your time to work efficiently, be it working hours, part-time options, or unpaid leave
- Extra vacation days: Need to take some extra time off? With us, you have the possibility to activate 5 additional paid days per year on top of your vacation plan
- Private health & Family Insurance: The company policy covers a private health insurance plan for you and your family
- Yearly Education Fund: We strongly believe in continuous development and would love to see you enrich your knowledge. Ever Netceterian has a dedicated yearly fund to invest in their professional and personal development through conferences, courses, lectures or long-term education
- Meals & Snacks: Enjoy a lunch allowance each working day, free fruit and drinks in the office
