About this Application Support role at Makro PRO

Makro PRO · Bangkok, Bangkok, Thailand

We are looking for a proactive and detail-oriented Application Support (L1) to join our IT Operations team. The role is responsible for providing first-level support for business applications, troubleshooting incidents, and ensuring system availability. The candidate will work closely with L2/L3 support and development teams to resolve issues efficiently and maintain service quality.

Key Responsibilities

Provide first-level support for application-related issues and service requests

Monitor application performance and system health (alerts, logs, dashboards)

Perform incident triage, analysis, and initial troubleshooting

Escalate complex issues to L2/L3 teams with proper documentation and logs

Investigate issues using SQL queries, logs, and system monitoring tools

Support API-related troubleshooting using tools such as Postman and Swagger

Validate API requests/responses and assist in integration issue resolution

Execute basic data validation and correction in databases when required

Follow standard incident management and SLA processes

Maintain proper documentation of issues, solutions, and known errors

Participate in on-call support or shift rotation if required

Requirements

Skills & Qualifications

Bachelor’s degree in Computer Science, IT, or related field

0–3 years of experience in Application Support / IT Support / Operations

Basic knowledge of SQL (querying, joins, data validation)

Familiarity with REST APIs and API testing tools:

Postman

Swagger (OpenAPI)

Basic understanding of system architecture and integration concepts

Strong analytical and problem-solving skills

Good communication skills (written and verbal)

Ability to work under pressure and meet SLA timelines

Technical Skills

Database: SQL (SELECT, JOIN, basic troubleshooting)

API Tools: Postman, Swagger

Monitoring/Logs: Basic log analysis (application/server logs)

Others (optional but a plus):

Ticketing tools (ServiceNow, Jira, etc.)

Knowledge of web applications (HTTP status codes, JSON, XML)

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About Makro PRO

MakroPRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers by bringing together the best talent to transform the B2B marketplace ecosystem in Southeast Asia

Curious. Growth-mindset. User-obsessed. We search for talented people who each bring unique skills and behaviours that will help us build Southeast Asia’s next unicorn. Whether you’re in tech, marketing, finance or client/seller-facing roles, our people bring relentless passion, fast learning and a culture of innovation to every dimension of their work. Every member of our team is open to new perspectives, willing to navigate uncertainty and brings humility and radical candour to the table at all times

We are bold, energetic, and thoughtful – grounded in our purpose and family culture, while driven by our passion for digital innovation. Our company is 70% technology, 20% retail, 10% logistics, and 100% heart. Every day, we use leading-edge technologies to understand and help food retailers, hotels, restaurants, caterers, and other businesses big and small navigate supply chain complexities and achieve their goals

But the best technology needs to be driven by passionate talent. Aspiring professionals who share our belief in collaboration, diversity, and excellence – those willing to think big, redefine what’s possible, and put customers at the center of their work

In return, our commitment to you is to offer a workplace like no other, where ideas can thrive and individuals can be themselves, where colleagues support each other and talent is fairly rewarded, where growth and learning opportunities are the norm not the exception, and where your career can reach new heights

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