ResQ is an all-in-one facilities 🛠️ management platform built for fast-growing facilities and trades businesses. Thousands of service companies trust ResQ to streamline their repair and maintenance operations while enhancing profitability.

Our mission to "create economic empowerment for the service industry" drives everything we do. We are deeply committed to supporting local trades and facilities - the vital backbone of our communities. These unsung heroes pour years of grit, sweat, and sacrifice into building their companies, often facing significant challenges.

Many local service businesses face intense competition from larger corporations equipped with substantial resources and market advantages. ResQ is changing that by providing local businesses with intelligent, AI-powered tools that enable these businesses to operate more efficiently, intelligently, and profitably. We believe that when local service businesses succeed, entire communities 🫶 thrive. That’s why ResQ is dedicated to empowering the individuals who keep our world running smoothly.

Keep reading to learn more about the problem we are solving for our customers!

Hello 👋 Future ResQer!

ResQ is looking for an AI Product Designer to help shape the future of our AI-first platform. You'll lead the design of intelligent, customer-centric experiences, partnering closely with Engineering, Marketing, and our Operations team to turn complex problems into simple, intuitive solutions.

We're looking for a builder who thrives at the intersection of design and technology. You'll move quickly from ideas to prototypes to shipped products using a combination of Figma, AI-powered tools, and code. You'll help define product strategy, influence how we build AI experiences, and raise the bar for design across the company.

We know joining a team is a big decision, and we want you to understand who we are just as much as we want to get to know you. If you're excited by the ideas below, we'd love to meet you.

Are you nodding your head with excitement at the idea of:

• Designing AI-powered products that solve real customer problems.

• Using AI tools and code to rapidly prototype and ship ideas.

• Partnering with Product and Engineering to shape product strategy.

• Owning the end-to-end design process from discovery to launch.

• Building intuitive experiences that make powerful technology feel simple.

• Helping establish AI-first design practices as we scale.

What you will do:

As a Product Designer at ResQ, you will be contributing in the following areas:

• AI Product Design💡: Design AI-first product experiences that solve real customer problems. Translate complex AI capabilities into intuitive, customer-centric experiences.

• End-to-End Ownership: Own the design process from discovery and ideation through launch and iteration, ensuring a high-quality user experience every step of the way.

• Rapid Prototyping 🛠️: Quickly turn ideas into interactive prototypes using Figma, AI-powered design and development tools, and code to validate concepts before launch.

• Cross-Functional Collaboration: Partner closely with the Engineering team to shape product strategy, prioritize opportunities, and deliver impactful features.

• User Research 💬: Conduct customer interviews, usability testing, and research to understand user needs and inform product and design decisions.

• AI Experience Design: Design intuitive workflows for AI-powered features, automation, and intelligent recommendations that build customer trust and drive adoption.

• Design Systems 💻: Build and evolve scalable design systems, reusable components, and UX patterns that create consistency across the platform.

• Continuous Improvement: Use customer feedback, product analytics, and experimentation to iterate quickly and continuously improve the user experience.

Who you are:

• 5+ years of experience as a Product or UI/UX Designer in a fast paced start up environment.

• Comfortable building and shipping product experiences using Git, AI-assisted development tools (such as Claude Code, MagicPath, Cursor, or similar), and traditional design tools like Figma.

• Strong portfolio showcasing your design skills, ideally with B2B products.

• Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, etc.

• Solid understanding of user-centered design principles and methodologies.

• Excellent communication and collaboration skills.

• Ability to work independently and manage multiple projects in an innovation-focused environment.

How you will do it:

• A self-starter: You wake up, form a plan, and get going!

• Practice Extreme Ownership - including exhibiting a bias for action, a deep desire to understand all parts of our business, including our customers, and partners; taking risks, adapting and learning till you succeed; a mindset to persevere!

• Be open to feedback; listen, learn, and iterate. We’re all One Team!
  

Want to learn more? 👀 Keep Reading!

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information 📚 to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

We are spilling the Tea 🫖 on all things ResQ, click here if you want access to the inside scoop 💬 Tell your friends, because sharing 🫶 is caring 🧡
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ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.

Not Sure You Meet all the Requirements? We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!