About this Agent Admin Officer role at Wave
Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
How you'll help us achieve it
We’re looking for an Agent Admin Officer to support the Agent Operations team by performing administrative tasks. The ideal candidate must be highly organized, have a keen eye for detail, and manage multiple tasks efficiently. Reporting to the Agent Operations Admin Manager, you will manage the team's requests, track agents’ performance, and be in contact with them.
In this role, you'll;
- Support the agent office and field operations teams from our head office in Niger.
- Support agent team managers to ensure agents are recruited and managed as per internal policy and procedure.
- Work with other teams to track agent issues and client issues at agents, and make outbound calls to agents to collect data.
- Be responsible for requesting, dispatching, and tracking the usage of agent-related supplies.
- Assist with administrative duties related to agent network ops by supporting all projects in the department from the head office.
- Maintain agent contracts and ensure up-to-date information across systems and devices is well set up and functional.
- Liaise with field teams to dispatch all required stationery and merchandising material required and any other required supplies, tracking dispatched and available supplies and their use.
- Track and compile information about agents gathered by field teams and make outbound calls to survey agents on various topics.
- Support the field teams with their planning and liaise with other departments about field team planning.
- Work with field teams to recover Wave documents, equipment, devices, branding, and material following the process upon termination of an agent.
- Provide basic training on agent admin-related issues to the field teams.
Key details
- Location: You’ll work from our office in Niamey.
- Work authorization in Niger is required.
- Contract type: 6 months fixed-term contract.
- Our salaries are competitive and calculated using a transparent formula.
- We offer generous health insurance for yourself and your dependents.
- We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Fluent in French, English and good command of local languages.
- Completed university degree.
- Experience in an administrative position.
- Notions in logistics, supply management, shipments, and stock management.
- Strong computer skills, especially with Excel/Spreadsheets, and experience using Google Maps.
You might be a good fit if you
- Are exceptionally organized, able to independently follow through on tasks, and able to manage priorities effectively.
- Are detail-oriented and seek to achieve excellence in everything you do.
- Communicate clearly and proactively.
- Enjoy teamwork, but also know how to work well independently.
- Are tech-savvy: comfortable navigating Excel and onboarding to new tools.
- Have experience supporting agents or retail networks in a back-office administrative position.
- Are experienced in field agent operations.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
- We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- We are on Y Combinator's top companies by revenue.
How to apply
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
