The Accounts Receivable Analyst is responsible for supporting the company’s billing, collections, cash application, customer account reconciliation, and AR reporting processes. This role works closely with operations, project management, accounting, and treasury to ensure customer invoices are issued accurately, payments are applied timely, outstanding balances are monitored, and collection issues are resolved quickly.

The ideal candidate will be detail-oriented, organized, comfortable working with large amounts of data, and able to communicate professionally with both internal teams and external customers.

Key Responsibilities

Accounts Receivable and Billing Support

Prepare, review, and process customer invoices in accordance with contract terms, customer requirements, and company billing procedures.

Work with operations and project management teams to obtain the necessary billing support, including job documentation, backup, purchase orders, change orders, quantities, lien waivers, or other customer-required information.

Review customer accounts to ensure invoices are accurate, complete, and submitted timely.

Assist with customer portals, invoice uploads, and compliance documentation required for payment processing.

Cash Application

Apply customer payments accurately and timely to the appropriate customer accounts and invoices.

Research and resolve unapplied cash, short payments, overpayments, duplicate payments, and payment discrepancies.

Coordinate with treasury and accounting teams to ensure daily cash receipts are properly recorded and reconciled.

Collections and Customer Follow-Up

Monitor aging reports and follow up on past due balances.

Communicate with customers regarding payment status, missing remittance details, disputed invoices, and collection matters.

Partner with operations, project managers, and regional teams to resolve billing disputes or payment delays.

Escalate significant collection issues or high-risk receivables to management.

Account Reconciliations and Reporting

Reconcile customer accounts and research differences between customer records and company records.

Prepare AR aging reports, collection status updates, and customer account summaries.

Assist with month-end close activities related to accounts receivable, including AR reconciliations, allowance analysis, bad debt review, retainage review, and revenue support.

Support management with ad hoc AR analysis, KPI reporting, and cash collection forecasting.

Process Improvement and Compliance

Identify opportunities to improve billing accuracy, cash application timing, customer follow-up, and AR reporting.

Maintain organized records of customer correspondence, billing documentation, payment support, and collection activity.

Ensure compliance with company policies, internal controls, customer requirements, and accounting procedures.

Requirements

Qualifications

High school diploma or equivalent required; associate’s or bachelor’s degree in accounting, finance, or business preferred.

2+ years of experience in accounts receivable, billing, collections, cash application, or general accounting.

Strong Microsoft Excel skills.

Ability to research and resolve account discrepancies.

Strong attention to detail and accuracy.

Strong written and verbal communication skills.

Ability to manage multiple priorities and meet deadlines.

Professional customer service approach when dealing with internal and external stakeholders.

Preferred

Experience in the construction, infrastructure, services, or project-based industry.

Experience with retainage, progress billing, AIA-style billing, customer portals, or job-cost accounting.

Experience with NetSuite or similar ERP system.

Understanding of AR aging, cash application, account reconciliations, and month-end close procedures.

Key Competencies

Detail-oriented and highly organized.

Strong analytical and problem-solving skills.

Comfortable working in a fast-paced environment.

Able to follow up consistently and professionally.

Strong ownership of assigned accounts and responsibilities.

Ability to communicate clearly with customers, project managers, and accounting leadership.

Team-oriented with a continuous improvement mindset.

Performance Expectations

Invoices are submitted accurately and timely.

Cash receipts are applied promptly and correctly.

Past due balances are actively monitored and followed up on.

Customer account issues are researched and resolved timely.

AR aging, unapplied cash, and disputed balances are minimized.

Month-end close support is completed accurately and on schedule.

Reporting Structure

The Accounts Receivable Analyst will report to the Accounting Manager.

Benefits

·         Health Insurance

·         Dental Insurance

·         Vision Insurance

·         Life Insurance

·         Short-Term Disability Insurance

·         Long-Term Disability Insurance

·         401k