Accountant Manager

Role Overview

We are looking for an experienced and detail-oriented Account Manager to lead the daily cash application operation and ensure accurate, timely, and controlled posting of customer payments. This role is responsible for managing end-to-end cash application processes, reducing unapplied and unidentified cash, strengthening reconciliation controls, and partnering closely with Collections, Billing, Treasury, Accounting, and Customer-facing teams to support an efficient Order-to-Cash cycle.

Key Responsibilities

• Manage the cash application team to perform daily cash application process, ensuring customer payments are posted accurately and within agreed service levels.
• Lead the investigation and resolution of unapplied cash, unidentified payments, short payments, overpayments, deductions, and payment discrepancies.
• Perform and review daily, weekly, and monthly reconciliations between bank deposits, cash application records, ERP data, and the general ledger.
• Maintain strong internal controls, audit-ready documentation, and compliance with company policies, accounting standards, and SOX requirements where applicable.
• Identify process gaps and lead continuous improvement initiatives to increase automation, reduce manual work, improve matching accuracy, and shorten cash posting cycle time.
• Develop and track KPIs such as same-day cash posting rate, unapplied cash aging, exception volume, reconciliation accuracy, SLA adherence, and team productivity.
• Manage month-end and quarter-end close activities by ensuring timely cash posting, reconciliation completion, and resolution of critical exceptions.
• Prepare management reporting and insights related to cash application performance, root causes, risks, and improvement opportunities.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field.
• Minimum of 6–8 years of experience in Accounts Receivable, Cash Application, Order-to-Cash, Finance Operations, or a related finance process.
• At least 2–3 years of experience managing or leading a team, preferably in a shared services, global finance, or high-volume transaction environment.
• Experience working with Oracle and preferable Workday or similar platforms, as well as AI tools orientation.
• Experience with AR automation, cash application tools, bank portals, lockbox files, or payment matching solutions is a strong advantage.
• Strong understanding of Accounts Receivable, Billing, Collections, Treasury in a global, multi-currency, multi-entity, or multi-bank environment is preferred.
• Strong analytical and problem-solving skills, with the ability to investigate complex payment issues and identify root causes.
• Strong leadership skills, including coaching, prioritization, workload management, escalation handling, and performance follow-up.
• Ability to work under pressure and meet strict daily, monthly, and quarter-end deadlines in a global environment.
  
  

  About NiCE

  NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

  Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

  NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.