About this Account Manager - Expansion Sales(B2B SaaS, Chicago) role at Zenoti
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
About the Role
We are seeking a driven and passionate Account Director to join our Expansion Sales team, responsible for driving growth, retention, and long-term success within Zenoti’s most strategic North America accounts. As a trusted advisor, you’ll strengthen executive relationships, ensure customers realize the full value of Zenoti, and identify opportunities to expand adoption of our AI-powered, all-in-one platform.
This role is ideal for a consultative sales leader who thrives in enterprise SaaS, can build executive alignment, and is passionate about helping customers grow their businesses with the latest in AI and cloud technology.
Key Responsibilities
- Drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across Zenoti’s add-on solutions and AI-powered products.
- Develop deep, trusted relationships with C-level and senior stakeholders to align Zenoti with customers’ business strategies.
- Build and execute strategic account plans that address customer objectives, operational challenges, and growth goals.
- Act as a trusted advisor, guiding customers on business strategy, operational efficiency, customer experience, and expansion across locations and solutions.
- Partner cross-functionally with Customer Success, Product, Marketing, and Services teams to deliver a seamless customer experience.
- Monitor client health and usage metrics, surfacing opportunities for optimization and measurable ROI.
- Maintain accurate forecasting, pipeline management, and account documentation in internal systems.
- Stay ahead of industry trends, competitor activity, and emerging technologies to provide forward-looking guidance to clients.
About You
- 10+ years in a quota-carrying enterprise SaaS role, with proven success in account management and expansion.
- Consistent record of over-achievement in exceeding targets in account management and sales roles withing the SaaS industry.
- Strong understanding of cloud and AI-driven technologies with the ability to translate complex solutions into clear business value.
- Exceptional communication, executive presence, and ability to engage both technical and non-technical audiences.
- Self-starter with strong business acumen and ability to thrive in a fast-paced, collaborative environment.
- Willingness to travel for client meetings and industry events across North America.
Why Join Zenoti
At Zenoti, we’re transforming the beauty, wellness, and fitness industries with an AI-first, all-in-one cloud platform trusted by some of the world’s most recognized brands. Our solutions go beyond streamlining operations — we leverage artificial intelligence to automate tasks, surface insights, and unlock new revenue opportunities for our customers.
As part of our team, you’ll have the opportunity to:
- Partner with iconic beauty and wellness brands to shape how they operate and grow.
- Be part of a high-growth, innovative company where your work has visible impact.
- Join a culture that values creativity, customer success, and career growth.
If you’re passionate about driving measurable business outcomes, building long-term partnerships, and shaping the future of an industry through AI, Zenoti is the place for you.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
