Position Overview

Seatown Electric, Plumbing, Heating, and Air is seeking a results-driven Sales Performance Manager to lead our Residential sales team. This role is responsible for driving revenue growth, developing high-performing sales professionals, and ensuring a consistent, ethical, and customer-focused sales experience. The ideal candidate is a hands-on leader who excels at coaching, accountability, and data-driven decision-making.

Key Responsibilities

• Lead, coach, and motivate the residential sales team to achieve and exceed revenue goals

• Develop, implement, and refine sales strategies to support service and replacement growth

• Review and update sales plans annually to align with company objectives

• Monitor and improve key performance metrics such as close rate, average ticket, and customer satisfaction

• Build and maintain strong customer relationships to drive trust, referrals, and repeat business

• Train, develop, and mentor sales team members through structured onboarding, coaching, and field training

• Conduct ride-alongs, performance reviews, and ongoing skill development

• Analyze market trends, competitor activity, and sales data to identify new opportunities

• Prepare and present sales performance reports to leadership

• Collaborate closely with the General Manager, Marketing, Operations, and Service teams to ensure a seamless customer experience

Qualifications & Experience

• Minimum of 5 years of sales experience 

• At least 2 years in a sales leadership or management role

• A Proven track record in business- to- consumer (B2C) sales

• Strong coaching and leadership skills

• Extensive experience with one-calling closing environments

• The ability to train and develop sales professionals in communication, objection handling, and closing techniques 

• A history of driving revenue growth through coaching, process improvement, and sales development 

• Experience building accountability and creating a high-performance sales culture   

• Proficiency with CRM systems and Microsoft Office Suite 

 Why Join Us?

• Ongoing opportunities for professional growth and advancement. 
• Health insurance: Comprehensive medical, dental, and vision coverage. 
• Retirement plan: 401(k) with company match. 
• Generous vacation, holidays, and sick leave. 
• A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction. 

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