Product Manager - Agent Twin

As the Product Manager for Agent Twin at Scaled Cognition, you will shape a core part of the company’s future. Agent Twin lets business owners define and ship production-ready, deterministic agents, straight from transcripts to deployment. This role demands an exceptional blend of technical depth, customer obsession, and visionary leadership.

What you'll do:

• Define and execute the product strategy and roadmap for Agent Twin

• Be obsessively focused on customer discovery, interviewing users, and translating complex customer experience (CX) challenges into clear product requirements.

• Design ideal customer journeys and novel interaction patterns for agent development, driven by a deep understanding of user experience.

• Leverage your technical skills (Python/AI coding tools) to build quick prototypes and proof-of-concepts, communicating complex ideas clearly to engineering.

• Partner with engineering and research to ensure the transition from transcript data to production-grade agents is seamless, reliable, and scalable.

You might be the right person for the job if you:

• Are customer obsessed, prioritizing their needs and pain points above all else.

• Are UX obsessed, capable of designing intuitive customer journeys and cutting-edge agent interaction patterns.

• Are technically inquisitive, always seeking to understand underlying architectures to ensure policy fidelity and deterministic action execution.

• Enjoy diving deep into data to unearth insights and understand how well pipelines are working.

• Are unafraid to ask tough, clarifying questions to challenge assumptions and drive the product toward maximum impact and reliability.

Key Qualifications:

• Proven experience as a Product Manager, preferably owning a technical, platform, or enterprise SaaS product.

• Strong technical background with hands-on coding proficiency and the ability to use AI coding tools for rapid prototyping and effective communication with engineers.

• Demonstrated experience in defining and launching products based on ideal customer journeys and deep UX insight.

• Excellent written and verbal communication skills, capable of synthesizing complex technical concepts for business and technical audiences.

• Bonus: Prior experience working with function calling LLMs, structured instructions, or complex agentic frameworks.

• Bonus: Experience in the customer service (CX), contact center, or BPO space.