Employee Benefits Administrator at Titanwh

About this Employee Benefits Administrator role at Titanwh

Titanwh · Hybrid · Stevenage

Titan Wealth is a fast-growing wealth management business, both in the UK and internationally. It has evolved a fairer, more efficient and effective business model, structured to deliver leading advice-led wealth management services, giving financial advisers and their clients the best opportunity to fulfil their dreams and ambitions.

We provide a dynamic work environment full of opportunity, one where both individual and team initiative and contribution is encouraged, so that together we can deliver better outcomes for our clients over the long term.

We’re looking for a Employee Benefits Administrator to join our growing Employee Benefits team at Titan Wealth. This is a fantastic opportunity to build your career within a collaborative, fast-paced environment where you’ll support the delivery of high-quality Group Risk and Healthcare solutions.

You’ll work closely with Consultants, clients and insurers to ensure a seamless service—playing a key role in managing client queries, supporting renewals and maintaining accurate scheme data.

As part of our Client Support team, you’ll be responsible for supporting a portfolio of clients across Group Risk and Healthcare schemes, ensuring a high standard of service and accuracy at all times.

Responsibilities

Act as a key point of contact for clients, handling day-to-day queries in a professional and timely manner

Support the renewal process, including:

Collecting and validating membership data

Liaising with insurers for quotations

Preparing draft recommendation reports

Produce and issue annual accounts accurately and within agreed timescales

Support Group Risk claims and underwriting processes, liaising with insurers and stakeholders

Monitor outstanding payments and proactively follow up with clients

Assist with invoicing, ensuring accuracy and timely processing

Manage mid-term adjustments, including joiners and leavers across schemes

Maintain accurate and up-to-date records across internal systems

Build strong relationships with clients, consultants and insurers

Prioritise workload effectively to meet deadlines across multiple client requirements

What we’re looking for

Skills

High attention to detail, particularly when working with complex data

Strong organisational skills with the ability to manage multiple priorities

Clear and professional communication, both written and verbal

A methodical and structured approach to problem-solving

Strong Excel and MS Office skills, with the ability to analyse and reconcile data

Proactive mindset with a sense of ownership and accountability

A collaborative team player who supports wider business goals

Experience

Essential:

Experience in an administration or client support role

Experience working to deadlines/SLA-driven environments

Strong stakeholder management skills (internal and external)

Experience maintaining accurate records and ensuring data integrity

Ability to prioritise and manage workload effectively

Awareness of regulatory principles (e.g. Treating Customers Fairly / Consumer Duty)

Desirable:

Experience within financial services or insurance

Exposure to employee benefits or group risk administration

Knowledge of:

Group Income Protection (GIP)

Group Life Assurance (GLA)

Private Medical Insurance (PMI)

Understanding of workplace pensions administration

Experience supporting renewal processes

Qualifications

Relevant qualifications are desirable but not essential

Working towards or holding a CII qualification would be advantageous

Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:

Creativity – we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.

Commitment – we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.

Collaboration – we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.

Terms

- Competitive salary

- Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)

- 25 days Annual Leave + public holidays

- Buy and sell holidays up to 5 days

- Office Christmas close (3-days)

- A range of benefits which includes private medical insurance, Group life insurance, and income protection insurance.

- Hybrid working

- Further education and training support

- Discretionary performance related bonus

- Confidential Employee Assistance Programme

- 2 days per year for voluntary work

- And lots of flexible benefits to choose from!

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.

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