Next Job Abroad is thrilled to announce an exciting opening for a Danish Speaking CRM Manager in Copenhagen within the rapidly evolving iGaming sector! If you are passionate about customer relationship management and have a knack for enhancing user engagement and retention, this opportunity is perfect for you. As the CRM Manager, you will play a pivotal role in developing effective CRM strategies that cater specifically to the Danish market, ensuring high levels of customer satisfaction and loyalty.

In this role, you will analyze customer data to gain insights into behaviors and preferences, design targeted campaigns, and implement CRM tools to optimize the player experience. You will work closely with marketing, product, and customer support teams to create a seamless journey that delights our users from their first interaction onwards.

Key Responsibilities

• Develop and execute comprehensive CRM strategies for the Danish market.
• Analyze customer data to identify trends and opportunities for engagement.
• Create tailored communication plans to enhance customer retention and loyalty.
• Collaborate with marketing and product teams to ensure alignment in campaigns.
• Manage CRM platforms and tools, ensuring efficient usage and data integrity.
• Monitor the effectiveness of CRM initiatives and make data-driven recommendations.
• Stay up-to-date with industry trends and best practices in CRM and iGaming.
• Plan, implement, and optimize CRM strategies to boost player retention and engagement.
• Create personalized campaigns using email, SMS, push notifications, and in-platform messaging.
• A/B test and experiment with new ways to maximize player lifetime value.

Requirements

• Fluency in Danish and strong proficiency in English; knowledge of other languages is a plus.
• Proven experience of 3+ years in CRM management, preferably within the iGaming or online gaming industries.
• Strong analytical skills with a focus on data-driven decision making.
• Experience with CRM tools and platforms, including data management practices.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Creative problem-solving skills and a customer-centric approach.
• Willingness to work in a fast-paced environment and adapt to market changes.

Benefits

• Career growth opportunities in a renowned global iGaming company.

• International & diverse work environment.
• Great salary
• Health care benefits and numerous other discounts.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!