Device Procurement & Lifecycle Management

• Manage end-to-end procurement of hardware (laptops, desktops, mobile devices, peripherals) and software licenses.

• Maintain an up-to-date asset inventory and enforce lifecycle policies including refresh cycles and equipment retirement.

• Evaluate vendors, negotiate contracts, and optimize spend while ensuring hardware meets performance requirements.

• Coordinate device onboarding and offboarding processes for all employees, leveraging Jamf for automated provisioning and configuration.

Technical Support

• Serve as the escalation point for IT support issues, ensuring timely resolution of hardware, software, and connectivity problems.

• Maintain and improve the IT helpdesk ticketing system, SLA targets, and support documentation.

• Administer core business systems including Google Workspace, Okta SSO, and collaboration tools; manage user lifecycle, groups, and application integrations.

• Develop and maintain runbooks and knowledge base articles to enable self-service and reduce ticket volume.

• Support and coordinate IT needs for new hire onboarding and employee offboarding.

Cybersecurity

• Execute and maintain cybersecurity processes across endpoint protection, encryption, access control, and MFA via Okta — following established frameworks such as CIS Controls and escalating issues to leadership as needed.

• Monitor systems for vulnerabilities and ensure patch management processes are completed on schedule; surface findings and risks to appropriate stakeholders.

• Coordinate and deliver employee security awareness training and phishing simulation programs.

• Document and respond to security incidents; escalate to leadership or MSSPs as appropriate and participate in root-cause analysis.

• Support compliance activities for relevant regulatory and industry frameworks (e.g., SOC 2, HIPAA, GDPR) by maintaining documentation and completing assigned process steps.

• Manage day-to-day relationships with cybersecurity vendors and managed security service providers (MSSPs).

IT Strategy & Operations

• Contribute to annual IT budget planning by providing accurate data on user counts, license usage, and hardware needs; partner with Finance and HR on cost estimations for future planning.

• Identify opportunities to improve operational efficiency through automation and tooling.

• Collaborate with department heads to understand technology needs and translate them into actionable IT initiatives.

• Maintain and improve disaster recovery and business continuity plans.

Required

• 3–6 years of progressive IT experience, including at least 1–2 years in an IT management or lead role.

• Hands-on experience managing macOS device fleets using Jamf Pro, including policy management, Smart Groups, and automated enrollment.

• Proficiency administering Google Workspace, including user provisioning, security settings, shared drives, and app integrations.

• Experience managing Okta, including SSO application integrations, lifecycle management, MFA policies, and group rules.

• Solid understanding of networking fundamentals (TCP/IP, DNS, VPN, firewalls, VLANs).

• Demonstrated experience implementing and managing cybersecurity controls and policies.

• Strong troubleshooting and problem-solving skills with the ability to manage competing priorities.

• Excellent written and verbal communication skills; able to translate technical concepts for non-technical stakeholders.

Preferred

• Relevant certifications such as CompTIA Security+, Google Workspace Administrator, Jamf Certified Associate/Tech, or Okta Certified Administrator (or in progress).

• Experience with cloud platforms (Google Cloud, AWS, or Azure) and SaaS security configuration.

• Familiarity with ITSM platforms (e.g., ServiceNow, Jira Service Management, Freshservice).

• Experience in a fast-growing startup or media/technology company environment.

• Knowledge of SOC 2 or ISO 27001 compliance frameworks.