Location: Port-au-Prince, Haiti

Role Type: Full-time FTC

CLOSING DATE: 10 July 2026

About ARK

ARK is a social enterprise, empowering local communities through the provision of agile and sustainable interventions to create greater stability, opportunity and hope for the future. 

We believe that strong, resilient communities are the foundation of local, national, regional and international development and stability – and ultimately a safer, peaceful and more prosperous world. At ARK, we have delivered research and programmatic interventions validating this approach in over twenty countries since 2008. As a social enterprise, we work in partnership with communities, our donors, and other implementers to build local capacities, generate opportunity and bring about sustainable change. 

Learn more about our impact here:  https://www.ark.international/impact

About the Role

The Operations Officer ensures the efficient, coordinated, and compliant delivery of day-to-day project operations. The role provides operational, administrative, and security support to enable timely implementation of activities in line with organisational and donor requirements.  

Acting as a central coordination point, the role supports project management and delivery, in coordination with the Project Manager, to enable planning, logistics, security compliance, and stakeholder engagement, while maintaining effective systems, records, and processes. Through proactive problem-solving and coordination, it helps ensure smooth, uninterrupted project delivery.  

What you'll be doing

• Oversee day-to-day project operations to ensure efficient and timely delivery of activities.  
• Coordinate logistics arrangements, including venues, equipment, supplies, and operational support, in collaboration with the Project Manager and Training Manager. 
• Manage the local staff coordination and project delivery arrangements.  
• Deputise for the Project Manager on in-country project delivery requirements.   
• Support the implementation of security protocols and ensure compliance with duty of care requirements.  
• Lead project security reporting, with support from ARK’s Global Head of Safety and Security.  
• Manage administrative functions, including documentation, filing systems, and operational records.  
• Liaise with local partners, suppliers, and service providers to facilitate operational delivery. 
• Support the planning and coordination of field activities, travel, and transport logistics.  
• Identify and resolve operational issues to minimise disruption to project implementation. 
• Provide ad-hoc translation for the Project Manager as required in meetings and discussions.   
• Advise on the local context of training and operations relevant to the project and Haiti.  
• Coordinate weekly, monthly, end-of-course and ad-hoc meetings for staff to improve training, project delivery and administration. Contribute to identifying challenges, improvements, lessons learned and best practices to improve overall project quality.   

Safeguarding   

• Be aware of and compliant with all the standards following Safeguarding procedures and policies.   
• Promote ARK’s speak up culture in order to protect the welfare of children, young people and vulnerable adults.  

Any other duties as appropriate to the position, as requested.  

Requirements

Essential:  

• Diploma or bachelor's degree in Business Administration, Operations Management, Logistics, or a related field, or equivalent experience. 
• Minimum 5 years of experience in operations, logistics, or project support roles within international development or a security-focused environment.  
• Proven experience coordinating administration, logistics, field activities, and operational support in complex or high-risk environments.  
• Previous experience supporting donor-funded programmes (e.g. US Government, USAID, UN).  
• Experience working  with the Haitian government/security services.  
• Strong understanding of duty of care principles, security protocols, and operational risk management.  
• Experience managing administrative systems, including documentation, filing, and maintaining audit-ready records.  
• Demonstrated ability to coordinate with multiple stakeholders, including project teams, suppliers, and local partners.  
• Experience supporting travel coordination, including transport logistics and movement planning.  
• Strong organisational skills, with the ability to manage multiple priorities and meet tight deadlines.  
• Excellent problem-solving skills, with the ability to identify and resolve operational challenges proactively.  
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general IT systems.  
• Excellent written and verbal communication skills in English. 

Desirable:  

• Formal Project Management training or certification, or equivalent experience.  
• Certification in English language, or similar topic, or equivalent experience. 
• Familiarity with security reporting processes and incident management.  
• Experience coordinating with law enforcement or security sector stakeholders.  
• Previous experience interpreting for international English-speaking clients.   
• Knowledge of logistics and procurement processes and compliance requirements.  
• Demonstrated problem-solving and decision-making abilities.  
• Experience supporting training delivery or field-based programme activities.  

Benefits

Why join ARK?  

• Impactful Work: Your expertise will directly impact the lives of those in need.  
• Global Reach: Collaborate with international experts and local stakeholders.  
• Innovation: Engage in pioneering solutions for sustainable change.  
• Career Growth: Expand your horizons with varied projects and challenges.  

Our People  

Our team covers a diverse range of professional backgrounds, from diplomacy, humanitarian, development and the military, to the UN, civil society groups, multilateral organizations, journalism and the private sector.  

Smart: We think deeply about things. We’re proud of our institutional knowledge and our grounding in rigorous research, which we use to make informed decisions.   

Humble: Our work leaves little room for pride or arrogance. Our operating environment is constantly evolving, and we recognize out limitations. We believe in and rely on the education and experiences of others while remaining quick to read, invite feedback, and ask sensible questions.   

Accountable: Each of us want ARK, its partners, and beneficiaries to succeed. This means taking initiative, assuming ownership when necessary and never giving up on our beneficiaries. We are committed and accountable, to both our donors and the communities we serve.   

Collegiate: We know we are stronger together and that every contribution counts. We trust each other and always support each other.   

Outspoken: We tackle diverse challenges, and we always want to find the best solution to a problem. We aren’t afraid to share our opinions, and we want to hear those of others too.   

ARK Group is an equal opportunity employer. We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. ARK Group does not discriminate on the basis of ability, age, gender identity or expression, national origin, race and ethnicity, religious beliefs or sexual orientation. We welcome all kinds of diversity. ARK Group places human dignity at the center of its development and stabilization work and is this committed to the protection from sexual exploitation and abuse of children and adults. All ARK Group employees and related personnel are expected to share this commitment and only those who also uphold these values will be recruited as part of our team. This vacancy is therefore subject to a range of due diligence checks.