1. Community Leadership & Engagement

• Empower and support the community structure and its designated leaders.
• Align operations with company policies, programs, and performance targets.
• Act as the primary liaison between management and the community to ensure operational synergy.
• Disseminate official updates and directives with clarity and consistency.

2. Performance Monitoring & Coaching

• Analyze community performance metrics (e.g., activity rates, cancellations, ratings, and KPI compliance).
• Acknowledge top performers and provide targeted coaching for those requiring improvement.
• Drive training and development initiatives to elevate overall community standards.

3. Community Support & Case Handling

• Resolve community concerns with speed, empathy, and professionalism.
• Streamline assistance requests by coordinating effectively with relevant departments.
• Synthesize community feedback into actionable insights for the management team.

4. Program Design & Execution

• Conceptualize and launch welfare, engagement, and productivity programs.
• Facilitate inter-departmental projects that require community mobilization.
• Oversee incentive programs and rigorously monitor their ROI and effectiveness.

5. Competitor & Market Intelligence

• Monitor competitor shifts and track community sentiment to anticipate market trends.
• Deliver data-driven recommendations to guide strategic decision-making.

6. Governance & Compliance

• Enforce strict adherence to company policies and operational standards.
• Identify operational gaps and propose proactive, actionable solutions.
• Provide strategic input on new programs and budgets, pending formal authorization.

7. Continuous Improvement

• Adopt industry best practices and share knowledge internally to foster a culture of learning.
• Engage in ongoing professional development to remain at the forefront of the field.
• Execute special projects and high-priority initiatives as assigned.

Requirements

• Bachelor's Degree of any related course
• 3+ years experience in operations management, preferably in the transportation or logistics industry.
• Computer literate, experience in google sheets, docs and forms.
• Good Communication Skills, computer literate, experience in google sheets, docs and forms.
• Willing to work beyond his regular working hours if necessary, can perform other department processes with less supervision.