About Us

INDICO is Telkomsel's subsidiary focusing on creating values in developing Indonesia's digital ecosystem. As a digital ecosystem enabler, INDICO plays a strategic role both as a platform company and a holding company.

As a platform company, INDICO strives to create non-telecom value by enhancing user experience of Telkomsel and INDICO Group services. Currently, INDICO is building three business platforms through a B2B2C model: INDICO Commerce (digital product transaction solution), INDICO Engage (marketing solution), and INDICO DataHub (data solution).

As a holding company, INDICO nurtures vertical businesses across sectors: Fita (health tech), Kuncie (edtech), Majamojo (game publishing), and Digital Food Ecosystem (agritech). By harnessing telecom's commercial and technological assets, INDICO aspires to create a new economy, empowering Indonesians and enabling businesses across sectors to advance Indonesia's digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

What you will do but not limited to:

• Support customer journey and merchant journey mapping for SIMPATI+ and Indigift initiatives.
• Translate business needs, deal concepts, and product initiatives into user flow, business flow, wireframe, or journey visualization.
• Support Business Requirement Document preparation, including background, objective, scope, business rules, user flow, success criteria, and UAT criteria.
• Support UAT business preparation, including test scenario, test case, evidence documentation, and business flow validation.
• Review deal/product experience to identify possible user friction, operational gap, or journey improvement.
• Support business/product deck visualization for internal alignment with Product Team, AM, Operation, or management.
• Coordinate with Business Owner, Product Team, AM, and Operation to ensure business requirements and journey are clearly understood.

Requirements

• Bachelor's degree in Business Administration, Marketing, Management, Economics, International Business, Communications, or a related field.
• Strong research, analytical, problem-solving abilities, able to translate business ideas into clear flow and documentation.
• Stong Understanding of e-commerce operations, online sales, marketplace ecosystems, and customer journey management.
• Good understanding of sales funnels, customer acquisition, and business strategy.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and Google Workspace.
• Good communication skill and able to work with cross-functional teams.
• Available for 6 months Internship program