About this Senior Digital Event Technician role at First Global Management Services, Inc.
Building a Brand Starts with a Story
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
Learn more at www.firstagency.com
What You Would Get To Do
The Senior Digital Event Technician is a specialised technical leadership role responsible for the end-to-end oversight and execution of complex virtual and hybrid event productions. Representing the FIRST brand as an implanted team member for a well-known technology company, this individual provides deep expertise in streaming software, broadcast pipelines, and digital delivery workflows. The role requires senior-level technical leadership to manage the full event lifecycle—from intake through execution—while ensuring global service standards and regional quality assurance.
Your Contributions
- Provide end-to-end technical ownership of the event lifecycle, including intake, assignment, planning, execution, and post-event delivery to ensure high-quality results.
- Support consistency across regions with other Digital Technicians by providing technical direction, performing quality checks, and maintaining global consistency in service standards.
- Drive the creation and implementation of standardised processes, templates, reporting, and documentation to ensure operational efficiency across the global account.
- Act as the primary Subject Matter Expert (SME) for specific client needs and digital event production, maintaining global alignment and advising on attendee experiences.
- Lead the technical execution of mid-to-complex hybrid and virtual events, utilising software-based production platforms such as Streamyard, Wirecast, or VMix and core AV hardware.
- Provide advanced video editing services, including the production of show segments and on-demand playback content that requires detailed internal editing beyond basic top-and-tailing.
- Demonstrate expert ability to troubleshoot complex digital delivery workflows, audio/video signal flows, and broadcast pipeline failures under high-pressure live environments.
- Lead contributor briefings and translate complex digital broadcast standards and virtual workflows for non-technical clients and stakeholders.
- Ensure all digital platforms, streaming equipment, and assigned production studios are clean, operational, and ready for business daily.
- Coordinate with engineering resources to ensure broadcast systems and AV hardware are properly maintained, optimised, and regularly checked for performance.
- Train and mentor junior technicians on workflow design, digital platform operation, and pre-production best practices.
- Collaborate with show callers, technical directors, and external agencies to organise switcher layouts and ensure the flawless execution of technical cues.
- Identify and implement new digital production trends and alternative delivery methods by collecting feedback and identifying industry shifts.
- Ensure the team adheres to standard operating procedures and that all external agencies comply with company rules and facility regulations.
- Maintain the integrity of digital assets, streaming spec documentation, and encoding protocols to ensure reliable future delivery.
- Flex into operating other event production areas as skills and training allow, to support the wider team in hands-on delivery
What We Are Looking For
- 5-7 years of experience in a similar role
- Expert-level proficiency in streaming and broadcast software such as Wirecast, VMix, and Streamyard, alongside encoding hardware and platforms.
- Advanced knowledge of video editing suites, specifically Adobe Suite and Final Cut ProX, for content creation and show segment editing.
- Deep technical understanding of TCP/IP networking, digital signal flow, and various audio/video protocols and codecs.
- High level of proficiency in the technical delivery of high-quality digital and hybrid event production systems.
- Extensive live video switching and audio mixing experience with a strong technical understanding of signal flow and processing systems.
- Ability to direct and brief contributors on digital event best practices while managing the specific strengths and limitations of various platforms.
- Excellent communication and customer service skills to build and maintain relationships with high-level stakeholders.
- Ability to prioritise and manage multiple projects of varying complexity while adhering to critical timelines in a fast-paced environment. Demonstrated ability to generate and provide technical metrics related to event performance and delivery.
- Experience working with specialised tools, including Dante audio processing, Ross vision mixers, and various broadcast hardware.
- Strong proficiency in virtual platform-based troubleshooting and digital workflow design.
- Ability to provide regional Quality Assurance (QA) and maintain technical service standards across multiple territories.
- Exceptional client embedding skills with the ability to manage high-level stakeholders and high-criticality accounts.
- Ability to drive operational excellence through the creation of standardised templates and reporting.
- Strong leadership and mentoring capabilities to guide remote technical teams.
- Must be fluent in English
- Ability to work onsite
- This role will be assigned to a primary location, but will require flexibility to be deployed to support across the campus as required
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- Personal Volunteer Day
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace, Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Mobile Phone Allowance
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.
