Costa Navarino is a sustainably driven destination in the Mediterranean, located in Messinia in the southwest Peloponnese. Graced with a breath-taking seaside landscape, this is a region shaped by 4,500 years of history. The Costa Navarino philosophy is driven by a genuine desire to preserve the natural beauty and heritage of Messinia. It is currently home to four 5-star hotels, The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino at Navarino Dunes, W Costa Navarino and Mandarin Oriental, Costa Navarino at Navarino Bay.

The destination comprises several distinct sites featuring five-star hotels, luxury private residences, a world-class golf experience, and many year-round activities. Navarino Dunes is home to The Romanos, a Luxury Collection Resort, The Westin Resort Costa Navarino and Costa Navarino Residences. Navarino Bay is the setting for Mandarin Oriental, Costa Navarino, W Costa Navarino and Navarino Agora, a curated marketplace. Both sites have signature golf courses, while at Navarino Hills there are two further signature golf courses.

The award-winning The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino are seeking for a Host or Hostess dedicated in ensuring perfectness in every detail and customer service, creating memorable experiences, in an excellent working environment. A host / hostess monitors outlet activity and assist in the service, welcoming guests and achieving maximum guest satisfaction. They respond to guests’ queries, in a timely, friendly, and efficient manner and perform opening and closing duties as needed.

Responsibilities

• Prepare reservation list daily and allocate tables according to outlet needs.
• Welcome guests and provide excellent service, maintaining all H&S rules and Brand Standards. Manage guest’s expectations, and attend to their needs, in a proactive and positive manner.
• Ability to manage exigent guests during rush hours, providing the best possible solution, exceeding guests’ expectations. Update guest’s profile information on GXP platform.
• Excellent knowledge of menu, demonstrating selling and upselling skills, as per outlet goals.
• Maintain high standards of personal hygiene and preserve a clean and tidy work area at all times.
• Communicate special requests from guests to the F&B and culinary team, regarding allergies or specific preferences, to ensure excellent customer service is provided.
• Carry out position allocated tasks during shift and provide a detailed handover at the end of the shift, focusing on continuous improvement on a daily basis.
• Assist in all BOH preparations when necessary, ensuring teamwork and effective communication is maintained.
• Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times. Guide and encourage team to do the same.
• Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news

Requirements

• Previous experience as a Host / Hostess or in a similar guest service role is preferred.
• High school Diploma / Associate’s Degree (IEK) or two years technical certificate (Tourism& Hospitality industry)
• Speak, write, and converse freely in English. Knowledge of Greek, German and/or Russian language is an advantage.
• Proficiency in using reservation systems and POS software is a plus.
• Good negotiation skills, customer service skills, including selling and upselling.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• A warm and welcoming personality, with a professional and well-groomed appearance.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• A positive attitude, a passion for providing excellent guest service, and the ability to remain composed in high-pressure situations.

Benefits

What We Offer:

• Competitive Compensation Package
• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
• Meals Provided On-site

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Potential for Task Force Assignments Abroad in Marriott Hotels
• Exposure to an International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide