As a Business Development Team Lead, you will combine hands-on business development with team leadership. You will actively conduct outbound prospecting, qualify leads, respond to email campaigns, and schedule meetings while leading, coaching, and mentoring the BDR team. You will be responsible for maintaining high-quality outreach standards, achieving both individual and team appointment-setting targets, and driving continuous improvement through coaching, performance management, and sales process optimization.

Team Lead Responsibilities

• Lead, coach, mentor, and manage a team of BDRs/cold callers
• Monitor daily activity levels, including calls, emails, and other outbound prospecting efforts
• Ensure BDRs consistently follow approved sales processes, scripts, and best practices
• Track team performance against key metrics such as calls made, conversations held, appointments booked, and conversion rates
• Conduct regular call monitoring, quality reviews, and coaching sessions
• Motivate the team to achieve individual and team targets
• Identify performance gaps and implement performance improvement plans where necessary
• Assist with the recruitment, onboarding, and training of new BDRs
• Prepare regular reports on team performance and provide recommendations for improvement
• Collaborate with management to optimize outreach strategies and operational processes

Hands-on Business Development:

• Conduct outbound prospecting through cold calls, emails, LinkedIn, and other approved channels
• Respond to and manage email campaigns that run on the backside of the BDR team’s calling efforts to maximize touchpoint conversion
• Introduce the company's services and engage potential clients in professional, high-value conversations
• Qualify prospects based on established criteria
• Schedule discovery calls or meetings for the sales team
• Maintain accurate, up-to-date records of all prospect interactions in the CRM
• Follow approved scripts and outreach processes while adapting to each prospect's unique needs
• Conduct relentless follow-up activities to maximize appointment-setting opportunities
• Meet or exceed personal daily, weekly, and monthly outreach and appointment targets
• Participate in team meetings, coaching sessions, and ongoing training

Requirements

• Minimum of 5 years of experience in outbound sales, business development, lead generation, or a call center environment.
• At least 3 years of experience leading or supervising a team.
• Proven track record of achieving appointment-setting or sales targets.
• Strong coaching, leadership, and people management skills.
• Excellent verbal and written English communication skills.
• Strong organizational skills with the ability to monitor multiple performance metrics.
• Proficient in CRM systems and Microsoft Office or Google Workspace.

Advantageous Experience/Skills:

• Experience in the travel industry is an advantage but not required.