We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do. 

Job Description: 

• Highly motivated to interact with a discriminating clientele to exceed guest expectations, focused on meeting Four Seasons standards of excellence and achieving defined results. 

• Is proficient with telephone switchboard, the hotel computer system and facsimile machines 

• Provides general information and inquiries to all callers and is familiar with all Resort services, hours of operation, key hotel personnel, daily activities, special function, etc. 

• Answers all incoming calls promptly with a pleasant tone of voice, using names when possible, and routes calls to proper extensions. 

• Accepts and places wake-up calls for hotel guests 

• Prepares and updates the telephone extension directory as required. 

• Ensure accurate preparation and posting of charges for operator assisted calls 

• Respond properly in any hotel emergency or safety situation. 

• Assist with "Do Not Disturb" requests, screening calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, three-way conversations, collect calls, visitors, and paging equipment. 

• Report and log all telephone maintenance and operational problems, ensure follow- up on a continuous basis. 

• Review telephone bills, resolve discrepancies, monitor call accounting system and interface with computer system to maximize revenues 

• Ensure Fax received for internal and external guests should be delivered promptly. 

• Maintain record of existing equipment, changes, additions and deletions. 

• Ensure that All Four Seasons Chats should be acknowledged before 90 seconds. Answer and follow-up all guests request through Four Seasons Chats as per FS Chat Standards. 

• Pre-arrival chat message to be sent to guests 

• Handles Chat function of Four Seasons whenever required /Assigned. 

• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee handbook. 

• Works harmoniously and professionally with co-workers and supervisors. 

Preferred Qualifications and Skills 

• A minimum of 2 years of experience in same field. 

• Reading, writing and oral proficiency in the English language.  

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 

• Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Micros. 

• Good personal & professional references. 

Our Offering: 

Opportunities to build a successful career with global potential 　　 

Unique strong culture - diversity of 50 different nationalities　　 

Living accommodation in a high quality, well-resourced apartment　 

Excellent Training and Development opportunities 

Employee Recognition Programs