À propos de ce poste Technical Support Engineer - Contract to Hire chez Disher
Technical Support Engineer - Contract to Hire
What it's like to work here:
What you will get to do:
Customer Technical Support & Troubleshooting
- Provide technical expertise in sales conversations and discovery calls
- Evaluate customer applications and feasibility
- Assist with technical proposals and specifications
- Communicate technical concepts to technical and non-technical audiences
- Partner with Marketing to develop troubleshooting guides, FAQs, and service/IOM/operator manuals
- Partner with Customer Service to build scalable support processes
- Track issues and identify trends for proactive solutions
Customer Success & Documentation
What will make you successful:
Qualifications:
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Bachelor's degree in Mechanical Engineering, Chemical Engineering, Manufacturing Engineering, or related technical field or equivalent hands-on technical experience
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2 - 4 years of experience in engineering, manufacturing, equipment support, applications engineering, field service, or related technical role
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Strong mechanical aptitude and ability to understand industrial equipment and processes
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Ability to troubleshoot problems using structured problem-solving methods
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Strong communication skills with the ability to work directly with customers
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Comfortable balancing multiple priorities in a fast-paced environment
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Ability to travel occasionally for customer support, testing, or equipment commissioning
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Required to travel up to 50%
Preferred:
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Experience with industrial processing equipment, manufacturing systems, automation, or machinery
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Experience supporting food processing, agriculture, ingredients, or related industries
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Experience with equipment installation, commissioning, or field service
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Familiarity with CAD drawings, P&IDs, electrical diagrams, or equipment documentation
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Experience with root cause analysis and continuous improvement methodologies
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Experience working with CRM, ticketing, or customer support systems
