Job Description:

About DXC Bulgaria  

We are DXC – a Fortune 500 global IT services leader.

In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.

We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.

Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed. 

About the role

The Technical Business Analyst will act as the key link between a European Public Sector client, business stakeholders, and technical delivery teams, ensuring that business needs are clearly understood and translated into actionable requirements. This role involves gathering and analyzing requirements, documenting functional and technical specifications, supporting solution design, facilitating communication in Italian and English, coordinating testing activities, and contributing to the successful delivery of an intelligent conversational solution. Knowledge of Large Language Models (LLMs) and Natural Language Processing (NLP) concepts would be considered an advantage.

Daily challenges         

• Gather, analyze, and document business and technical requirements from client stakeholders, ensuring clarity across Italian- and English-speaking teams.
• Translate business needs into clear user stories, functional specifications, process flows, and acceptance criteria for the technical solution.
• Collaborate with solution architects, developers, UX specialists, and client representatives to define flows, integrations, and service scenarios.
• Support the analysis and refinement of chatbot intents, entities, knowledge sources, and response logic, applying awareness of Natural Language Processing concepts.
• Contribute to discussions around Large Language Models, prompt behavior, content accuracy, and responsible use of AI.
• Prepare and coordinate functional, integration, and user acceptance testing activities.
• Facilitate communication, demos, workshops, and knowledge transfer sessions with client stakeholders, delivery teams, and support teams.

eXperience and skills required 

• 4+ years of experience as a Technical Business Analyst, Business Analyst, or similar role, ideally supporting digital, AI, chatbot, or data-driven solution delivery.
• Professional working proficiency in Italian (written and spoken), with the ability to support stakeholder workshops, requirements discussions, documentation review, and day-to-day communication.
• Strong ability to elicit, analyze, and document business, functional, and technical requirements, including user stories, process flows, acceptance criteria, and test scenarios.
• Understanding of Artificial Intelligence and Machine Learning concepts, including machine learning modeling, analytics use cases, Natural Language Processing, and conversational AI solutions.
• Familiarity with AI/ML delivery tools and environments such as Jupyter, Amazon Web Services SageMaker, Microsoft Azure Machine Learning Studio, and ML pipelines.
• Ability to collaborate with data scientists, developers, solution architects, testers, and client representatives to bridge business needs with technical implementation.
• Awareness of Python, R, or Scala languages, with the ability to understand technical discussions and support analysis, validation, and documentation of AI/ML-related requirements.

Company benefits

At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.
• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.
• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.
• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.
• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.
• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.
• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.
• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English. Please note only shortlisted candidates will be contacted.

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation.  All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.