About the role

As a Solutions Engineer I you will:

• Serve as a trusted technical advisor to partners, prospects, and customers.
• Lead technical discovery conversations to understand business and technical requirements.
• Deliver tailored product demonstrations and technical presentations aligned to customer use cases.
• Design and guide proofs of concept (POCs), evaluations, and technical validations.
• Partner with Sales to develop technical win strategies and address technical objections.
• Help partners qualify opportunities and map SmartBear solutions to customer needs.
• Contribute to functional and technical responses for RFIs/RFPs.
• Collaborate with Product Management, Marketing, and Customer Success to support partner and customer success.
• Convey product feedback, field insights, and feature requests to internal teams.
• Support partner enablement through training, webinars, and technical resources.
• Comfortable working with software resellers, partners, or third-party stakeholders.
• Strong presentation, storytelling, and whiteboarding skills.
• Ability to communicate complex technical topics clearly to technical and non-technical audiences.
• Represent SmartBear at industry events and partner engagements (approximately 5% travel).

We are looking for you if you have:

• 2+ years of experience in a Solutions Engineer, Sales Engineer, or customer-facing technical role.
• Experience presenting or explaining technical concepts to varied audiences.
• Experience working with customers, partners, or internal stakeholders to solve technical challenges.
• Ability to quickly learn new technologies and articulate their value.

Technical Background

• Familiarity with UI and API test automation concepts and tools.
• Working knowledge of modern automation frameworks (e.g., Selenium, Playwright).
• Basic understanding of CI/CD workflows and Git-based development practices.
• Experience working with APIs programmatically using JavaScript or Python.
• Exposure to cloud platforms (AWS, Azure, etc.).
• Understanding of networking fundamentals or security best practices.
• Experience supporting technical evaluations or pre-sales engagements.
• Experience with API design and documentation tools such as Swagger/OpenAPI

Why you should join the SmartBear crew 

• You can grow your career at every level. 
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. 
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. 
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person. 
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. 

Did you know? 

• Our main goal at SmartBear is to make our technology-driven world a better place. 
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. 
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway, Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India. 
• We've won major industry (product and company) awards including SD Times, DeveloperWeek's Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work. 

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious. 

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