Role: Solutions Engineer

Location: London, UK

Department: Solutions Design and Delivery

Reports to: Manager, Solutions Design (based in London)

About the role:

This role requires cross-functional expertise spanning Solution Design and Technical Services. The Solutions Engineer is responsible for delivering high-quality technical solutions across both the design and implementation phases of Disguise projects, working collaboratively with the wider Solutions Design and Delivery team and Project Management teams.

Responsibilities range from early-stage client exploration—understanding their vision and designing custom Disguise solutions—to collaborating directly with Technical Services Engineers and Specialists during on-site project delivery. This role spans various platforms and workflows, including LED volumes, mixed reality (xR/VP), projection mapping, real-time rendering, and location-based experiences across stadiums, venues, and themed attractions.

Collaboration across Sales, Creative Services, Project Management, Customer Success, and the broader Solutions Design and Delivery team will be critical to this role's success. The ideal candidate has a proven track record of collaborating with diverse stakeholders across multiple subject-matter areas, geographical regions, and time zones.

What you will do:

• Solutions Design:
• Collaborate with Sales Managers to understand the vision from a customer and ideate on ideal solutions that Disguise can provide.
• Support and/or lead product demos as required (virtually or in person)
• Support the technical design phase by creating detailed system schematics, signal flows, and infrastructure plans for complex AV installations.
• Utilize Vectorworks and other tools to produce precise technical drawings and documentation for internal teams and external vendors.
• Architect innovative solutions that integrate Disguise hardware and software with common 3rd party technologies. 
• Collaborate with the Sales and Project Management teams to provide technical insights and resolve potential bottlenecks during the pre-production stage.
• Work with Sales to provide pre-sales Proofs of Concept (POCs) at Disguise or Client sites.
• Work with Creative Services and wider Solutions Design team members to build on client-facing demos and content.
• Work with the Solutions Design team to continue building and improving our demo capabilities.

• Onsite Integration & Technical Services:
• Bring to life technical designs they or other members of the Solutions Design team have made. Travel to client sites (domestic and international) to verify that onsite physical integrations align with the original engineering designs.
• Support systems hand-over training as required
• Ensure proper documentation related to the project is produced
• Ensure proper project handoff to other Disguise teams such as Customer Success and Support, to ensure a smooth transition to day-to-day account management.

Your skills and experience:

• Disguise Expertise: High proficiency in Disguise programming and a deep understanding of the Disguise software/hardware ecosystem.
• AV Engineering: Proven industry experience designing and engineering complex AV systems - such as Broadcast, XR, Location-Based Experiences (stadiums, venues, themed attractions, etc.), Corporate or Live Events.
• Design Software: Professional-level knowledge of Vectorworks.
• Technical Background: 3-5 years of experience designing/installing, and setting up complex technical systems, including hardware, software, and networking.
• Experience working on-site alongside multiple other vendors/freelancers and collaborating with them to deliver a client project
• Communication: Excellent attention to detail in technical documentation and the ability to collaborate across global teams and time zones. Ability to express complex technical theories and workflows to others, either in person or through technical documentation.

Nice to have:

• Demo/sales experience: Work directly with clients to understand their pain points, design a system and communicate back to the client how this meets their needs. 
• Training experience: helping clients make the most of their new solutions from day 1 of go-live
• Basic understanding of Unreal Engine, Touch Designer and Notch. 

Behaviours, travel & requirements:

• Flexibility: Willingness to travel both domestically and internationally (roughly once every other month) for 1-2 weeks per project/trade show.
• Adaptability: A passion for learning new technologies; we will provide additional training in specialized areas like virtual production and immersive experiences as needed.
• Ideally working 3+ days per week out of the London Disguise office
• Anybody joining Disguise should embody the following attributes:
• Driven, proactive and passionate about project design and delivery
• Accountable and dependable, team player who takes accountability and asks for help when needed
• Dynamic and quick to respond to changes, works well under pressure and with other teams
• No Ego:  Win for the team and for our customers